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Clerk; Customer Care
Job summary
A customer service organization in Durban seeks a Clerk (Customer Care) to provide support for public transport services. Responsibilities include educating the public on EMV card usage and managing queries and applications for fare assistance. Candidates should have a Grade 12 qualification, with at least 3 months of relevant experience and computer literacy. This position is essential for maintaining excellent customer service and support.
Qualifications
- Grade 12 or equivalent is essential for this role.
- Minimum 3 months relevant experience is required.
- Computer literacy is a must.
Responsibilities
- Provide customer support related to public transport services.
- Educate the public on using EMV cards for fare payment.
- Handle applications for concession travel cards.
- Maintain filing systems and record queries received.
Skills
Education
Clerk (Customer Care)
Provide a customer support service in respect of public transport services and the use of the EMV card for fare payment.
Attends to public queries regarding public transport services and the EMV card.
Provide education to public on the use of the EMV card at the various eThekwini Transport Authority Customer Care Centres.
Handles applications process for concession travel cards to pensioners, disabled and scholars.
Undertakes the process for the replacement of damaged or defective EMV cards and the transfer of remaining value on damaged and defective cards to the new cards.
Maintains a filing system.
Keeps a record of queries / requests for assistance received and report on the status thereof.
Refers queries / requests for assistance to relevant persons if unable to assist.
Attention to detail
Influencing
Ethics and professionalism
Problem solving
Organisational awareness
Business processes
Use of technology
Interpersonal relationships
Communication
Client orientation and customer focus
Resilience
Learning orientation
Grade 12 (NQF Level 4) or equivalent.
3 Months relevant experience.
Computer Literacy.
6 Months relevant experience.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.