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Casino Host
Job summary
A cruise line is seeking a customer service professional to join their casino team in Cape Town. This role requires excellent interpersonal skills, a minimum of 2 years experience in customer service, and the ability to work flexible hours. Responsibilities include greeting guests, promoting casino activities, and ensuring a positive guest experience onboard.
Qualifications
- Minimum of 2 years experience in a customer service role, preferably in a casino environment.
- Ability to work in a fast-paced and high-pressure environment.
- Fluency in English; additional languages are a plus.
Responsibilities
- Greet guests upon arrival and provide a warm welcome to the casino onboard the cruise ship.
- Promote and explain the various casino games and activities to guests.
- Monitor the casino floor and ensure that all guests are having a positive experience.
- Handle guest complaints and resolve issues in a timely and professional manner.
Skills
Education
- Greet guests upon arrival and provide a warm welcome to the casino onboard the cruise ship
- Assist guests with any questions or concerns they may have
- Promote and explain the various casino games and activities to guests
- Monitor the casino floor and ensure that all guests are having a positive experience
- Build relationships with guests and provide personalized service to enhance their experience
- Handle guest complaints and resolve issues in a timely and professional manner
- Coordinate with other departments to ensure seamless service delivery
- Assist in organizing and hosting special events and promotions
- Maintain knowledge of current and upcoming casino events and promotions
- Monitor and report on guest feedback and suggestions to management
- Adhere to all company policies and procedures, as well as gaming regulations
- Maintain a clean and organized work area at all times
- Other duties as assigned by management
Requirements:
- High school diploma or equivalent
- Minimum of 2 years experience in a customer service role, preferably in a casino environment
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work in a fast-paced and high-pressure environment
- Knowledge of casino games and operations is a plus
- Must be able to work flexible hours, including evenings, weekends, and holidays
- Must be fluent in English, additional languages are a plus
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.