ZAF Customer Service Representative PPL - Sales Opportunity

Teleperformance; Cape Town; On-site; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Transport allowance

Medical Insurance

Provident fund

Job summary

Teleperformance in Cape Town is seeking an Outbound B2B Advisor to generate qualified opportunities and drive revenue by proactively engaging with business prospects. You will research, profile decision-makers, and build a robust pipeline while presenting tailored value propositions and maintaining CRM records.

The role emphasizes strong outbound outreach, discovery, and relationship-building with business customers across various industries, in a fast-paced, metrics-driven environment.

Qualifications

• Matric or equivalent is essential.
• 1–3 years in B2B outbound telesales or similar.
• Experience with business customers and understanding sales cycles is preferred.

Responsibilities

• Conduct high-volume outbound calls and emails to target business prospects.
• Research and identify decision-makers within target organisations.
• Build and maintain a healthy pipeline of qualified leads.
• Understand prospect needs and tailor messaging to deliver value.
• Log all activities and progress in the CRM and provide reports.

Skills

Cold-calling

Lead generation

Prospecting

CRM systems

Communication

Time management

Resilience

Customer-centric

Education

Matric or equivalent

Tools

CRM software

Job description

Overview

The Outbound B2B Advisor is responsible for generating qualified opportunities and driving revenue growth by proactively engaging with business prospects. The role focuses on identifying potential clients, initiating outreach via multiple channels (phone, email, researching socials), understanding business needs, and positioning the company’s solutions to deliver value. This role is critical for expanding the sales pipeline and supporting the overall growth strategy.“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Shortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications

• Matric or equivalent- Essential

Additional Benefits

• Transport allowance
• Medical Insurance
• Provident fund *

Our Environment

• Values based environment where the customer is first
• Fast paced environment where attention to detail is of utmost importance
• We collectively embrace change and step up to the challenge
• Support and guidance is a given - as much as independence is expected

Responsibilities

Key Responsibilities

Outbound Prospecting & Lead Generation

• Conduct high-volume outbound calls and emails to targeted business prospects.
• Research and identify decision-makers within target organisations.
• Build and maintain a healthy pipeline of qualified leads.

Discovery & Qualification

• Understand prospect needs, challenges, and business objectives.
• Build relationships with customers and other contacts within organisations.

Value Positioning

• Communicate the company’s value proposition clearly and confidently.
• Tailor messaging to industry, company size, and usage of the product.
• Handle early-stage objections and guide prospects through the sales cycle.

CRM & Reporting

• Log all activities, conversations, and lead information (CRM).
• Maintain up-to-date, accurate records of pipeline stages and progress.

Customer Service

• Provide a high level of Customer service when speaking to all stakeholders.

Promote and protect our clients brand in all interactions.

Key Skills & Competencies

Sales Skills

• Strong cold-calling ability and confidence speaking with business leaders.
• Excellent discovery and questioning skills.
• Effective objection handling and persuasive communication.

Communication

• Clear, professional written and verbal communication.
• Ability to tailor messaging for different industries and buyer types.

Technical Skills

• Familiarity with CRM systems
• Basic understanding of sales metrics and pipeline management.

Personal Competencies

• Driven, target-oriented, and resilient.
• Strong time-management and organization.
• Curious, proactive, and coachable.
• Customer-centric mindset.

KPIs / Success Metrics

• Number of outbound activities (calls, emails, social touchpoints).
• Number of qualified leads.
• Conversion rates from lead → opportunity.
• Pipeline contribution value.
• Revenue influenced

Experience & Qualifications

• Experience in B2B sales, outbound telesales (1–3 years preferred).
• Experience working with business customers in relevant industries.
• Understanding of sales cycles in a B2B environment.
• Degree not essential; performance-based mindset valued.

Behavioural Expectations

• Consistent, high-quality outreach and follow-through.
• Positive attitude and resilience in a high-volume sales environment.
• Openness to feedback and continuous learning.
• Professional representation of the company in all interactions