ZAF Customer Expert Specialist CS Z 23112026

Teleperformance; Cape Town; Vor Ort; ZAR 180.000 - 280.000; Vollzeit

Zusammenfassung

Teleperformance in Cape Town is seeking a customer-obsessed debt collection agent to handle delinquency accounts by phone. You will engage with customers on both outbound and inbound calls to recover outstanding balances while upholding company standards and compliance.

You should have 6–12 months experience in collections or BPO environments, with strong verbal and written communication, and the ability to build rapport and navigate objections professionally.

Qualifikationen

• Matric or NQF Level 4; 6–12 months collection experience preferred.
• 6–12 months experience in a BPO/call center environment.
• Strong oral and written communication, presentation and interpersonal skills.

Aufgaben

• Collect delinquent/outstanding amounts via phone on outbound/inbound calls.
• Negotiate and persuade to recover debts.
• Follow local debt collection laws and regulations.
• Build rapport and demonstrate empathy to resolve inquiries.

Kenntnisse

Collection experience

Call center experience

Sales process

Communication skills

Ausbildung

Matric or NQF Level 4

Jobbeschreibung

Overview

To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Teleperformance Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business

Qualifications

• Matric or NQF Level 4 (preferred)

• Minimum 6- 12 months of experience working with a collection process – preferred
• Minimum 6- 12 months of experience within a BPO Call Center Environment
• Minimum 6- 12 months of experience working with a Sales process Superior oral and written communication, presentation, and interpersonal skills. - preferred

Responsibilities

Collect the delinquent / outstanding amount from the consumer over the phone on Outbound / Inbound calls.

• Negotiation & persuasion skills with ability to connect with customers.

• Understand different delinquency cycle(s) of (business to consumer/business to business) (mention products to collect from) (if needed mention consumer or corporate products) .

• Able to follow local laws set up by different credit and collection governing agencies.

• Demonstrate effective skip tracing techniques through programs and policies implemented by Client
• Effective communicator as role will often require building rapport with consumer to understand the reason for debt delinquency.

• Follow and maintain compliance, quality assurance, and client-specific standards on all accounts handled.

• Able to work and navigate through multiple system to check and provide information related customer account.

• Meet key KPIs on day-to-day basis set up by the process based on client’s requirement.

• Able to demonstrate empathy and sympathy on the call with customer.

• Ability to be polite and compassionate without lacking confidence.

• Able to handle customers objections such as but not limited to disputes, bill charges, statements, etc..

• To respect and act according Teleperformance’s rules, regulations, and values