ZAF AVIVA 16/11/2026

Tp-8f723eaf; Cape Town; Presencial; ZAR 84 000 - 106 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Transport allowance

Medical Insurance

Provident fund

Resumo da oferta

Tp-8f723eaf is seeking a Financial Customer Service Advisor Add to safeguard and enhance customer loyalty by delivering knowledgeable information and promoting relevant products and services. You will respond to inbound queries, retain customers, and support cross-functional teams in a fast-paced financial services setting.

Ideal candidates have Matric or equivalent and 6–12 months in a similar BPO or regulated financial environment, with strong communication and a proactive service mindset.

Qualificações

• Matric or equivalent - Essential.
• 6–12 months experience in a similar service/Insurance driven BPO environment.
• Experience in the Financial Service Industry or similar Regulated Industry is Essential.

Responsabilidades

• Responding to inbound customers and colleagues.
• Help each customer find the appropriate solution for their situation.
• Take ownership of high-risk vulnerable customers with end-to-end management.
• Qualify and close new business opportunities.
• Address customer cancellation reasons and identify retention options.
• Strive for First Call Resolution on every contact.
• Collaborate with colleagues to raise service standards and share best practices.
• Handle peak periods and perform related admin and product processing tasks to maximise efficiency.
• Develop customer service skills and apply best practices while complying with client standards.

Conhecimentos

Excellent communicator

Self-Motivated

Target Driven

Polite, cooperative

Professional and welcoming

Strong customer focus

Excellent verbal communication

Active listening

Computer literacy

Negotiation skills

Team oriented

Growth mindset

Rapport building

Formação académica

Matric or equivalent

Descrição da oferta de emprego

Overview

Financial Customer Service Advisor Add

The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.

Qualifications

Skills and Attributes

• An excellent communicator (written and oral)
• Self-Motivated
• Passionate about learning
• Target Driven
• Polite, co-operative and a friendly manner essential
• Professional and welcoming
• Strong customer focus
• Excellent verbal communication skills
• Ability to deliver excellent customer service experience
• Ability to prioritise tasks
• Proven ability to listen actively and to hear important information
• Computer literacy
• Strong negotiation skills
• Curious, Team Spirited and Big Hearted
• A positive mind set with a passion for continuous improvement
• An exceptional driven and motivated individual with the passion to succeed in a fast-paced environment
• Have the ability to build rapport with Customers giving a human touch to the conversation
• Ownership and Rapport building

Experience

• Minimum of 6-12 months experience working within a similar service/Insurance driven BPO environment.
• Experience working within the Financial Service Industry or similar Regulated Industry - Essential
• Proven Experience in delivering excellent customer services to internal and external customers
• Maintain campaign performance, quality, regulatory and compliance standards
• Experience in the motor insurance industry

Qualifications

• Matric or equivalent- Essential

Salary Structure and incentives:

• Monthly Basic salary
• Probation R7500 thereafter R9500 – Subject to annual increases based on performance
• Monthly Incentive: R1500 – Performance based

Additional Benefits:

• Transport allowance
• Medical Insurance
• Provident fund *

Our Environment:

• Values based environment where the customer is first
• Fast paced environment where attention to detail is of utmost importance
• We collectively embrace change and step up to the challenge
• Support and guidance is a given - as much as independence is expected

Are you Committed to empathically solve complex customer queries, Care enough to ensure a positive customer journey and you are Confident in your ability, we would like you to join our Community

Responsibilities

Responsibilities

• Responding to Inbound Customers and Colleagues
• customer support agents are responsible for helping each customer find the appropriate solution for their situation.
• Taking ownership of high-risk vulnerable customers by providing end to end management and a consistent point of contact
• Queries to identify, qualify and close new business opportunities
• Understanding customer's reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their business
• Striving for First Call Resolution, on every contact
• Working closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice.
• Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand
• Proactively developing your customer service skill and knowledge, applying best practice techniques and tools and demonstrating our clients People Expectations to maximize your performance Complying with all our clients required standard of sales/service excellence and best practice, operating effectiveness and legal and regulatory requirements
• Taking correct information, asking the right questions, and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business.
• adhere to FCA conduct rules