X2 Wellness Assistant - Clicks Omni Square

Clicks Group Limited; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Johannesburg is seeking a Wellness Assistant to deliver exceptional customer service and drive healthcare sales. Applicants should have at least one year of related experience, basic knowledge of retail operations, and strong communication skills. The role focuses on customer advice regarding healthcare products and ensuring stock management principles are followed. This position is permanent with market-related remuneration.

Qualifications

• Basic health, fitness, and supplements product knowledge is desirable.
• At least 1 year of related experience in selling skills; customer-related training is required.
• Experience working with sports nutrition and vitamin related products.

Responsibilities

• Deliver exceptional customer service and proactively address customer needs.
• Consult with customers and provide suitable advice on healthcare and nutrition.
• Drive healthcare sales through promotion and cross-selling.
• Ensure stock availability through compliance with stock management principles.
• Prevent wastage by adhering to stock rotation principles.
• Maintain high standards of hygiene within the store.
• Implement product merchandising by following guidelines.
• Focus on own development and create continuity of service.

Skills

Good communication and interaction skills

Customer and service orientation

Basic computer literacy

Relating and Networking

Persuading and Influencing

Delivering Results

Meeting Customer Expectations

Following Instructions and Procedures

Presenting and Communicating Information

Achieving Personal Work Goals and Objectives

Education

Basic knowledge of retail store operations principles

Job description

x2 Wellness Assistant - Clicks Omni Square

Listing reference: click_

• Status: Online
• Apply by: 30 October
• Position summary
• Industry: FMCG & Supply Management
• Job category: Other: FMCG, Retail, Wholesale and Supply Chain
• Location: Johannesburg
• Contract: Permanent
• Remuneration: Market Related
• EE position: Yes
• About our company: Clicks Group
• Introduction: To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge

• Desirable: Basic health, fitness and supplements product knowledge.
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management).

Skills

• Essential: Good communication and interaction skills; Customer and service orientation; Basic computer literacy.
• Relating and Networking.
• Persuading and Influencing.
• Delivering Results and Meeting Customer Expectations.
• Following Instructions and Procedures.
• Presenting and Communicating Information.
• Achieving Personal Work Goals and Objectives.

Experience

• At least 1 year related experience in selling skills; customer related training.
• Experience working with sports nutrition and vitamin related products.

Education

Education requirements and qualifications for this role.