Contract Manager

Bidvest Prestige; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facilities management company seeks a qualified individual to implement and manage cleaning solutions in accordance with Service Level Agreements. Candidates must have a diploma in property management or related fields, along with three years of experience in facilities management. The role requires a hands-on approach to ensure high-quality standards and performance feedback, essential for fostering strong client relationships. Excellent communication and management skills are crucial, along with knowledge of relevant laws and tools.

Qualifications

• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management.
• Valid SA Drivers License is a must.
• Knowledge of OHS Act, ISO 9001 Quality Management.

Responsibilities

• Implement and manage a cleaning solution for Clients in accordance with the SLA.
• Drive cleaning and hygiene for the Client.
• Conduct daily audits on services rendered ensuring quality standards are maintained.
• Manage staff performance and facilitate improvement.

Skills

Facility Management

Project Management

Operations Management

Customer Relationship Management

Excellent Written Communication

Negotiation Skills

Analytical Skills

Education

NQF Level 6: Diploma in Property Management

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS Powerpoint

MS Project

MS Outlook

PRP

Job description

ROLE PURPOSE

To implement and manage a cleaning solution for Clients in accordance with the SLA

MAIN OUTPUTS

• Responsible for driving cleaning and hygiene for the Client
• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
• Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
• Assist in the management of projects and provide technical support, where applicable
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees
• Implement cleaner work schedules and evaluate and manage performance

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
• Knowledge of OHS Act, ISO 9001 Quality Management

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication