Workshop Service Manager - Lead Team & Customer Experience

MoToRecuit; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A growing vehicle dealership is seeking a highly motivated Workshop Service Manager to lead a team and ensure operational excellence. This role focuses on customer satisfaction and profitability, requiring at least 6 years of service management experience. Key responsibilities include managing workshop activities, maintaining quality standards, and fostering strong customer relationships. The ideal candidate will possess a Red Seal Technician Certification and strong leadership skills. This opportunity offers R 25 000 per month, plus performance-based incentives and benefits.

Benefits

Performance-based Incentive

Provident Fund

Qualifications

• Minimum 6+ years of experience in workshop or service management, preferably in a dealership setting.
• Strong understanding of vehicle repair and maintenance processes.
• Clean Criminal record and medically fit.

Responsibilities

• Manage and lead a team of technicians and support staff to ensure optimal performance.
• Foster strong relationships with customers, addressing queries and resolving complaints.
• Plan, coordinate, and monitor workshop activities for productivity and profitability.

Skills

Leadership Skills

Customer Focus

Organizational Skills

Technical Knowledge

Communication and Relationship Management

Software Proficiency

Education

Matric or similar qualification

Red Seal Motor Technician (Trade Test Certificate)

Relevant technical or managerial qualification

Tools

CMS or similar dealer management system

MS Office

Job description

A growing vehicle dealership is seeking a highly motivated Workshop Service Manager to lead a team and ensure operational excellence. This role focuses on customer satisfaction and profitability, requiring at least 6 years of service management experience. Key responsibilities include managing workshop activities, maintaining quality standards, and fostering strong customer relationships. The ideal candidate will possess a Red Seal Technician Certification and strong leadership skills. This opportunity offers R 25 000 per month, plus performance-based incentives and benefits.