Workshop Operations Manager - M4

Sandvik Group; Kempton Park; On-site; ZAR 750 000 - 1 000 000; Full time

Job summary

A leading global mining solutions provider is seeking a Workshop Manager to oversee workshop operations and lead a team. Candidates should have a strong background in mining engineering and at least 7 years of experience in workshop management. Responsibilities include building customer relationships, managing profit and loss, and ensuring quality control. The position is based in Kempton Park, South Africa, offering opportunities for personal growth and development.

Qualifications

• 5+ years of experience in a senior management position.
• 7+ years in workshop management within the mining industry.
• Strong analytical skills and budget management capabilities.

Responsibilities

• Lead workshop business growth and customer relationships.
• Ensure profit and loss management.
• Implement quality control processes and standards.

Skills

Leadership

Data analysis

Relationship management

Problem solving

Education

National Diploma or Degree in Mining/Electrical/Mechanical Engineering

MBA

Job description

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role:

To create and maintain a vital link between the customer and Sandvik Mining and Rock Solutions at Strategic decision‑making level. Responsible to build and maintain good customer relationships. Responsible for the profit and loss.

Main Responsibilities

• Lead workshop business growth
• Develop the workshop team in the areas of control to meet and exceed customer satisfaction
• Implement quality control process and standards
• Develop and/or implement a workshop strategy
• Develop and manage budgets, striving for a cost‑effective operations without compromising safety or quality
• Identifying, analyzing, and driving resolution of customer issues (warranty and non‑warranty) with account management
• Manage rebuilds and repairs operations to meet the contract target costs
• Executing workshop activity to cost, utilization, quality and cycle time targets
• Collaborate internally with key stakeholders
• Manage a team of workshop managers
• Collaborate with customers to understand their needs and expectations
• Provide timely updates on rebuild/repairs progress and communicate any deviations from scope

Effective Operations Management

• Oversee day‑to‑day workshop operations, ensuring efficient workflow and resource allocation
• Schedule and prioritize repair and rebuild projects to meet targets
• Maintain a well‑organized, clean and safe working environment
• Implement and enforce EHS best practices
• Ensure equipment performance meets or exceeds contractual obligations
• Set up and manage workshop operations to meet KPIs
• Develop a workshop operations strategy in conjunction with key stakeholders
• Responsible for evaluating competitor activities and conducting relevant market research that enables the workshop to maintain market competitiveness.
• Budget Accuracy
• Budget & order intake and rebuild/repair forecast
• Reduction on cost
• A&S Target
• Operating results
• Labour turnover

SHEQ Competence Components

• Application and compliance of relevant ISO Standards
• Legal and SHEQ Compliance
• Implementation of relevant SHEQ targets and objectives

Human Resources Competence

• Personal Growth
• Relationship Management
• HR Management
• Employee Relations
• Coaching
• Conflict Management
• Communication
• Teamwork
• Delivery Focus
• Talent Management
• Performance Management
• Problem Solving
• Code of Conduct Behaviors

Qualification

• National Diploma or Degree in Mining/ Electrical/Mechanical Engineering or Business qualification
• Masters in Business Administration (MBA) (advantageous)
• Proven experience in workshop management within the mining industry
• Strong leadership skills
• Ability to analyse data, make data driven decisions and manage budgets effectively
• Knowledge of Sandvik Databases (desirable)
• Equipment manufacturing experience (desirable)

Experience

• Experience in senior Management position (+5 years)
• Experience in operational management (+5 years)
• Experience in workshop management (+7 years)
• Experience in mining applications underground mining (Specifically board and pillar applications)

Other Requirements

Physical & Medical ability to function in an underground coal environment

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.