Workshop Manager

Auto Service & Diagnostics; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A vehicle repair service provider in Cape Town is looking for an experienced Workshop Manager to oversee operations and lead a technical team. The role involves managing workflow, ensuring quality standards, and fostering a positive work environment. Candidates should have significant workshop experience and supervisory skills. The position offers competitive salary, professional development, and a supportive team atmosphere.

Benefits

Competitive salary

Retirement savings plan

Paid time off and holidays

Professional development opportunities

Performance-based incentives

Qualifications

• Minimum 5 years of workshop or technical experience.
• At least 2 years of supervisory or management experience.
• Relevant industry certifications preferred.

Responsibilities

• Oversee daily workshop operations and ensure smooth workflow.
• Supervise and manage workshop technicians and support staff.
• Implement and maintain quality assurance procedures.

Skills

Strong mechanical / technical knowledge

Proficiency in workshop management software

Excellent communication and interpersonal skills

Customer service oriented mindset

Education

High school diploma or equivalent

Post-secondary education in a related technical field

Tools

MS Office Suite

Job description

Position Overview

We are seeking an experienced and dynamic Workshop Manager to oversee our workshop operations and lead our technical team.

The successful candidate will be responsible for ensuring efficient workshop operations, maintaining high-quality standards, managing staff, and driving continuous improvement initiatives.

Key Responsibilities

Operations Management

• Oversee daily workshop operations and ensure smooth workflow
• Monitor and maintain workshop productivity, efficiency, and quality standards
• Coordinate scheduling of work orders and prioritize tasks based on urgency and resources
• Ensure compliance with health, safety, and environmental regulations
• Manage workshop layout, equipment maintenance, and resource allocation

Team Leadership

• Supervise and manage workshop technicians and support staff
• Conduct regular team meetings and performance reviews
• Provide training, coaching, and professional development opportunities
• Foster a positive work environment and promote teamwork
• Handle staffing issues, including recruitment, discipline, and conflict resolution

Quality Control & Customer Service

• Implement and maintain quality assurance procedures
• Review completed work to ensure it meets company and customer standards
• Handle customer inquiries, complaints, and feedback professionally
• Build and maintain strong customer relationships
• Ensure timely completion and delivery of services

Administrative Duties

• Maintain accurate records of work performed, materials used, and labor hours
• Prepare reports on workshop performance, productivity, and costs
• Manage inventory levels and coordinate procurement of parts and supplies
• Monitor budget and control workshop expenses
• Ensure proper documentation and compliance with industry standards

Required Qualifications

• High school diploma or equivalent (Trade qualification preferred)
• Minimum 5 years of workshop or technical experience
• At least 2 years of supervisory or management experience
• Relevant industry certifications (preferred)

Technical Skills

• Strong mechanical / technical knowledge relevant to the industry
• Proficiency in workshop management software and MS Office Suite
• Understanding of health and safety regulations
• Knowledge of quality control procedures and standards
• Ability to read technical drawings and specifications

Leadership & Communication

• Proven leadership and team management abilities
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making capabilities
• Customer service oriented mindset
• Ability to work under pressure and meet deadlines

Preferred Qualifications

• Post-secondary education in a related technical field
• Experience with lean manufacturing or continuous improvement methodologies
• Knowledge of inventory management systems
• Bilingual capabilities (specify languages as needed)
• Previous experience in similar industry or workshop environment

What We Offer

• Competitive salary commensurate with experience
• Retirement savings plan with MIBCO
• Paid time off and holidays
• Professional development opportunities
• Performance-based incentives

Working Conditions

• Full-time position, Monday to Friday
• Occasional overtime and weekend work may be required
• Workshop environment with exposure to noise, dust, and machinery
• Physical demands include standing, walking, and occasional lifting
• Job Types: Full-time, Permanent
• Pay: R

Pay

• ,00 - R
• ,00 per monthWork Location : In person