Workforce Management Analyst

TFG Human Resources; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company located in Cape Town is seeking a Workforce Management Analyst. This role involves developing staffing and scheduling plans, performing data analysis to enhance operational efficiency, and creating workforce schedules. Candidates should have relevant qualifications and significant experience in data analysis and forecasting within a retail setting. Strong communication and problem-solving skills are essential for success in this position.

Qualifications

• Minimum 3 years proven experience in scheduling and forecasting preferably within retail environment.
• Experience with WFM software is preferable.
• 2-3 years Data analysis / Data Mining experience required.

Responsibilities

• Develop business staffing and scheduling plans for retail operations.
• Perform data-driven analysis for optimal scheduling forecasts.
• Create workforce schedules while considering business factors.

Skills

Data analysis

Scheduling and forecasting

Communication skills

Team Management

Problem-solving

Education

Degree in business, BSC, stats or IT

3 years relevant experience

Tools

WFM software

Excel

Job description

Position Description :

An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.

Key responsibility in this role is the development of business staffing / scheduling plans, models and forecasting for the retail (stores) operations environment.

Key performance areas will be :

• Provide scheduling and forecasting solution that is aligned to business strategies and budgets
• Develop data-driven, high quality store scheduling forecasts and plans at multiple levels / store size & brand variation
• Applies business, statistical and predictive modelling expertise to identify underlying trends
• Collects and maintains data associated with store trade for both long and short term periods to continuously develop model and identify patterns
• Works directly with business to determine future business plans and changes which will impact staffing model and prepare for the change appropriately
• Complete analysis and provide insight into business solutions and proposed innovative ideas

Data Analysis (Workforce & Store Operations)

• Identify the characteristics that affect staffing and scheduling (Store size, brand format, trading patterns)
• Analyse the current factors affecting overstaffing & understaffing
• Identify the entities affected by WFM
• Identify the business factors that have an impact on scheduling patterns
• Sources all data structures for workforce planning

Calculate Staffing requirements

• Identify the staffing options for the different store formats and highlight the advantages and challenges associated with each
• Identify the WFM requirements per environment
• Outline the steps of calculating staff needs
• Identify the components of staff workload
• Define the store operations / customer service impact when staff is added or reduced
• Define and Calculate the occupancy and productivity measures

Create Workforce Schedules

• Identify the factors and perspectives that needs to be considered in scheduling for the group and brand format
• Classify the most likely conflicts in the scheduling process
• Identify the benefits / drawbacks of employment category variations
• Highlight legislative / labour environment challenges
• Identify methods and processes for managing shifts / time-off and unexpected “what-if” scenarios

Reporting & Trend Analysis (Feedback & Communication)

• Develop real-time reporting
• Track group and stores performance
• Develop dashboards to communicate key workforce metrics
• Develop presentation material to communicate & educate key WFM concepts
• Develop workforce schedule monitoring tools and methods
• Propose recommendations to internal management team for staffing needs and alternatives

Requirements :

• Degree in business, BSC, stats or IT (Mathematics) or 3 years relevant experience
• Experience with WFM software(preferable)
• 2-3 years Data analysis / Data Mining experience
• In depth understanding of basic conditions of employment
• Computer literate with advanced knowledge of excel
• Minimum 3 years proven experience in scheduling and forecasting preferably within retail environment (highly preferable)HR
• Ability to persuade and influence stakeholders
• Team Management & Leadership Skills
• Clear and Concise Communication skills, both verbal and written
• Functional / Technical Skills : must have strong quantitative, analytical and technical aptitude
• Must possess the ability to work under pressure, meet deadlines and be accountable for performance and able to adapt to a fast-paced and change-oriented environment including complex projects
• Problem solving : must demonstrate the ability to proactively find and define problems, understand the business impact and identify the relevant solutions and provide recommendations for action and implementation
• Positive, proactive and highly motivated
• Must be willing to take initiative for learning and increasing knowledge and skills in a self-directed manner to improve performance and add value
• Aptitude to learn with high attention to detail
• High numeracy & interest in numbers & data
• Retail operational insights advantageous

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act