Withdrawals Support Specialist - Fast-Paced Customer Care

Winning Form; Durban; On-site; ZAR 167,000 - 234,000; Full time

Job summary

Hollywoodbets is seeking a Customer Service Consultant (Withdrawals) based in Umhlanga to join the Purple Team. You will handle withdrawals with accuracy, address customer queries across platforms, and collaborate with stakeholders to resolve account issues.

The role emphasizes accountability, proactive problem-solving, and time management in a fast-paced environment. Relevant experience in call centre settings is required, with an additional qualification considered a bonus.

Qualifications

• 6 Months Call Centre experience.

Responsibilities

• Accurately process withdrawals to customer accounts after compliance checks.
• Effectively resolve customer queries across platforms.
• Investigate and resolve account-related issues with internal and external stakeholders.
• Monitor suspicious or unusual transactional activity and escalate to management.
• Prepare manual payments for Treasury submission.
• Attend to ad-hoc functions due to operational requirements.

Skills

Call centre experience

Education

Relevant tertiary qualification

Job description

Hollywoodbets is seeking a Customer Service Consultant (Withdrawals) based in Umhlanga to join the Purple Team. You will handle withdrawals with accuracy, address customer queries across platforms, and collaborate with stakeholders to resolve account issues.

The role emphasizes accountability, proactive problem-solving, and time management in a fast-paced environment. Relevant experience in call centre settings is required, with an additional qualification considered a bonus.