Wine & Spirits Events Experience Lead

Managed People Solutions; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading event management firm is seeking a Customer Experience & Events Manager based in Sandton, Johannesburg. The ideal candidate will host and present premium distillery experiences while delivering exceptional customer experiences. Responsibilities include managing events, upselling opportunities, and building relationships within the wine and spirits industry. Ideal candidates have over 5 years of experience in hospitality and event planning, with proven success in customer experience management.

Qualifications

• 5–7 years’ experience in hospitality, events, or customer experience, with at least 2 years in a leadership role.
• Proven success in planning and executing premium events.
• Strong track record in driving event sales and delivering exceptional guest experiences.

Responsibilities

• Personally host and present distillery experiences.
• Deliver engaging presentations reflecting brand's premium positioning.
• Develop and schedule a year-round calendar of events.

Skills

Customer experience management

Event planning

Upselling strategies

Relationship building

Presentation skills

Education

Degree or Diploma in Hospitality, Marketing, or Business Management

Tools

Booking systems

Google Workspace

POS systems

Social media

Job description

A leading event management firm is seeking a Customer Experience & Events Manager based in Sandton, Johannesburg. The ideal candidate will host and present premium distillery experiences while delivering exceptional customer experiences. Responsibilities include managing events, upselling opportunities, and building relationships within the wine and spirits industry. Ideal candidates have over 5 years of experience in hospitality and event planning, with proven success in customer experience management.