Wellness Assistant (Paarl)

Wellness Warehouse; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A retail health and wellness company in Cape Town is seeking a Customer Experience professional to enhance customer satisfaction and meet sales targets. Ideal candidates will have a Grade 12, relevant retail experience, and a background in natural health qualifications. This role offers competitive salary, performance incentives, and various employee benefits like medical aid options and team member discounts.

Benefits

Performance incentives

Medical aid options

Birthday leave

Team member discounts

Qualifications

• Minimum 3 years retail sales experience, 2 years in industry specific.
• Willingness to work weekends and extended hours.
• Competency Assessment Achieved.

Responsibilities

• Identify customer needs to provide optimal experience.
• Achievement of sales and unit targets.
• Follow opening & closing procedures and merchandising principles.

Skills

Customer service professionalism

Effective communication

Sales skills

Problem-solving

Education

Grade 12

Relevant diploma in Health and wellness

Degree in Homeopathy or related field

Job description

AREAS OF RESPONSIBILITY:

Customer Experience

• Be professional
• Approach all customers, greet, smile and offer assistance
• Identify customer needs in order to provide optimal experience
• Takes responsibility for serving the customer and finding solutions to customers’ queries
• Apply Selling Skills
• Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
• Offers alternatives to the customer if merchandise is not available
• Achievement of sales and unit targets
• Knows what new lines and promotions have come into the store
• Specialise in all departments through focussed supplier training and prescribed booklist completion
• Store Disciplines & Productivity
• Opening & closing procedures are followed
• To ensure all merchandising principles are in place at all times and that every item is ticketed
• Minimise Shinkage
• Ensure accurate stock counts & checking of product expiry dates
• Cash handling - assist at point of sale and with cash ups

JOB SPECIFICATIONS:

• Grade 12
• Relevant diploma / short course qualification (Health and wellness modality / Effective selling (retail) / Product specific knowledge) and/or Minimum 3 years retail sales experience (2 years industry specific)
• Relevant Degree in Homeopathy, Naturopathy, Phytotherapy, Chinese Medicine or any qualification in the natural space.
  Very good written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Competency Assessment Achieved

OFFER:

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases

• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)