Wellness Assistant (Dainfern)

Wellness Warehouse; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A health and wellness retailer in Gauteng is seeking a customer service professional to enhance customer experiences. The role requires strong sales abilities and a relevant qualification in health or wellness. Candidates should have at least three years in retail sales. The position offers performance incentives, medical aid options, and opportunities for professional development.

Benefits

Performance incentives

Team member discounts

Medical aid options

Birthday leave

Qualifications

• Minimum 3 years retail sales experience, with 2 years industry-specific.
• Very good written and verbal communication skills.
• Ability to work weekends and extended retail hours.

Responsibilities

• Provide professional customer experience and assistance.
• Meet customers' needs through listening and advising.
• Ensure accurate stock counts and manage product expiry dates.

Skills

Customer service

Communication

Sales techniques

Education

Grade 12

Relevant diploma/short course qualification

Relevant Degree in Homeopathy or similar

Job description

AREAS OF RESPONSIBILITY:

Customer Experience

• Be professional
• Approach all customers, greet, smile and offer assistance
• Identify customer needs in order to provide optimal experience
• Takes responsibility for serving the customer and finding solutions to customers’ queries
• Apply Selling Skills
• Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
• Offers alternatives to the customer if merchandise is not available
• Achievement of sales and unit targets
• Knows what new lines and promotions have come into the store
• Specialise in all departments through focussed supplier training and prescribed booklist completion
• Store Disciplines & Productivity
• Opening & closing procedures are followed
• To ensure all merchandising principles are in place at all times and that every item is ticketed
• Minimise Shinkage
• Ensure accurate stock counts & checking of product expiry dates
• Cash handling - assist at point of sale and with cash ups

JOB SPECIFICATIONS:

• Grade 12
• Relevant diploma / short course qualification (Health and wellness modality / Effective selling (retail) / Product specific knowledge) and/or Minimum 3 years retail sales experience (2 years industry specific)
• Relevant Degree in Homeopathy, Naturopathy, Phytotherapy, Chinese Medicine or any qualification in the natural space. Very good written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Competency Assessment Achieved

OFFER:

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases

• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)