Weekend Property Concierge & Escalations Specialist

Houst; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading property management company is seeking a Weekend Property Management Associate in Cape Town. You will manage customer inquiries across various channels, provide exceptional service, and collaborate with teams to resolve issues. Candidates should possess strong communication skills and previous customer service experience. The role offers 23 days paid leave, birthday off, and employee discounts.

Benefits

23 days paid holiday

Extra day off for your birthday

Employee discounts

Pawternity

Laptop for business use

Qualifications

• Previous experience in a customer service environment or account management is preferable.
• Ability to think creatively and solve problems.
• Well organized with the ability to multi-task.

Responsibilities

• Provide service via phone, email and WhatsApp to ensure customer satisfaction.
• Resolve issues from HostSupport effectively.
• Onboard new properties and collaborate with teams for optimal solutions.

Skills

Superb written and verbal communication

Customer service experience

Problem-solving skills

Understanding of vacation rentals

Experience with G-Suite

Job description

A leading property management company is seeking a Weekend Property Management Associate in Cape Town. You will manage customer inquiries across various channels, provide exceptional service, and collaborate with teams to resolve issues. Candidates should possess strong communication skills and previous customer service experience. The role offers 23 days paid leave, birthday off, and employee discounts.