Webchat Customer Care Specialist – Cape Town

Surgo PTY Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service solutions provider in Cape Town is seeking vibrant, experienced Webchat Customer Service Advisors. Responsibilities include assisting inbound customers with queries and complaints. Candidates should have a minimum of 2 years' experience in customer care (Webchat) and must be proficient in English. Additional skills in CRM and social media are advantageous. Successful applicants will be able to travel to Century City and must start in July 2024.

Qualifications

• Minimum 2 years of customer care experience in a call centre focused on Webchat.
• Must be well-spoken and able to write proficiently in English.

Responsibilities

• Assist inbound customers with queries, complaints, and compliments.

Skills

Customer care experience

Webchat experience

CRM skills

Social media skills

Education

Completed Matric

Job description

A customer service solutions provider in Cape Town is seeking vibrant, experienced Webchat Customer Service Advisors. Responsibilities include assisting inbound customers with queries and complaints. Candidates should have a minimum of 2 years' experience in customer care (Webchat) and must be proficient in English. Additional skills in CRM and social media are advantageous. Successful applicants will be able to travel to Century City and must start in July 2024.