Warranty Technician Global Grade 08 Re-advertised

Barloworld Equipment (Pty) Ltd; Bellville; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent equipment firm in Bellville is seeking a qualified artisan for a warranty management role. You will achieve warranty targets, control costs, and provide support for warranty resolution. Ideal candidates must have at least four years of relevant experience and a solid understanding of the Caterpillar warranty process. Strong technical skills and customer responsiveness are essential, along with proficiency in MS Office and SAP/CRM tools. This position promises continual skill development in a challenging environment.

Qualifications

• Four years post apprentice/learnership experience required.
• Understanding of Caterpillar warranty process/service principles.
• Applicable product knowledge necessary.

Responsibilities

• Achieve warranty balance score card targets.
• Control costs on warranty claims.
• Provide support for warranty resolution.

Skills

Warranty management

Technical report writing

Problem solving

Customer responsiveness

Computer literacy (MS Office, SIS & SAP/CRM)

Education

Grade 12

Qualified Artisan (e.g. Diesel Mechanic)

Mechanic or relevant qualification

Job description

Key Output

• Achieve warranty balance score card targets and KPI’s
• Control cost effectively on normal types of warranty claims
• Provide support for Warranty resolution
• Ensure effective self-management and performance ownership, driving warranty and service WIP
• Provide feedback on warranty issues to supervisors and artisans
• Decide on Warranty fitness of jobs / Prepare and ensure warranty claims are claim fit
• Develop / training on warranty skills for supervisors and artisans

Qualification, Experience and Competencies

• Grade 12
• Qualified Artisan will be advantages, (Mechanic in relevant trade e.g. Diesel Mechanic/ Heavy Equipment)
• Mechanic or relevant qualification
• Four years post apprentice/learnership experience (1 years post red seal qualification as an artisan)
• Machine general technical knowledge and applied skills also understand warranty service principles
• Applicable product knowledge and good understanding of Caterpillar warranty process / system
• Basic financial acumen L1, Influencing and negotiating L1
• Technical report writing skill L1, Customer responsiveness L1
• Organisational awareness L1, Attention to detail L1
• Computer literate (MS Office, SIS & SAP/CRM – Warranty role) a must
• Problem solving and failure analysis skills L1