Warranty Clerk Kia South Africa (Pty) Ltd - IMFRG - Tygervalley

Motus Holdings Limited; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An automotive service company in Cape Town is seeking a Warranty Clerk to ensure compliance with governance processes and deliver excellent customer service. The ideal candidate will have a Higher Certificate or equivalent, at least 1 year of experience in a similar role, and strong communication skills. This role offers the opportunity to work in a dynamic environment and contribute positively to customer satisfaction.

Qualifications

• Minimum 1 year experience in Warranty Clerk role.
• At least 2 years workshop environment experience.
• Knowledge of industry legislative compliance.

Responsibilities

• Deliver on agreed performance targets.
• Record and report on work activities.
• Liaise with customers via approved communication channels.

Skills

Customer Service

Governance and compliance

Problem solving

Education

Higher Certificate or Advanced National Senior Certificate (NQF Level 4)

Job description

Overview

Job title : Warranty Clerk Kia South Africa (Pty) Ltd - IMFRG - Tygervalley

Job Location : Western Cape, Cape Town

Deadline : November 06, 2025

Responsibilities

• Deliver on agreed performance targets according to set procedures and service level agreements
• Execute work in line with governance and compliance processes
• Identify and apply known solutions to operational challenges and escalate unresolved issues
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability
• Ensure all appliable documentation is accurate, updated and costed correctly
• Plan for, administer and process costing related tasks and activities effectively and efficiently
• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office
• Deliver service and / or products that create a culture which aims to meet or exceed customers expectations in the business
• Deliver work activities effectively to satisfy customers
• Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful manner
• Attend learning initiatives to improve work quality and enhance own skills
• Own and live up to company values

Qualifications and Experience

• Higher Certificate and / or Advanced National Senior (Vocational) Certificates with NQF Level 4
• A minimum of 1 year experience in Warranty Clerk role with at least 2 years' workshop environment experience
• Industry Legislative compliance
• Customer Service jobs