Warranty Clerk

Bonafide Human Capital; Boksburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A motor dealership in Boksburg is seeking a Warranty Clerk to provide outstanding service regarding vehicle costs and warranties. The role includes handling job cards, coordinating with technical teams, and ensuring customer satisfaction. Candidates must have a Matric certificate and knowledge of passenger vehicle dealership policies. Experience within the automotive industry, especially in costing and warranty, is advantageous. The position requires a self-motivated and customer-oriented individual ready to work in a dynamic environment.

Qualifications

• Matric required for this role.
• Knowledge of automotive dealership policies essential.
• Experience in Costing and Warranty beneficial.

Responsibilities

• Provide prompt and quality service concerning warranty and costing.
• Handle costing of service and warranty job cards.
• Create sublet orders and obtain service authorizations.

Skills

Knowledge of passenger vehicle dealership policies

Basic mathematical ability

Multilingual

Knowledge of relevant operating systems

Education

Matric

Job description

Warranty Clerk position available in Boksburg.

Our motor dealer client in Boksburg currently holds a vacancy for a Warranty Clerk.

The purpose of the role is to provide prompt and quality service to customers relating to the costing, warranty, and maintenance of vehicles, acting as an interface between the technical team, Service Advisors, and the customer to ensure cost-effective repairs and quality service is delivered to customers.

Overview

The Clerk’s main function is to provide support to the service department, where he/she will handle the costing of the service and warranty job cards, create sublet orders, obtain service and maintenance authorisations.

Requirements

Requirements:

• Matric
• Knowledge of passenger vehicle dealership policies and procedures is essential.
• Knowledge of competitive motor industry.
• Basic mathematical ability (numeracy)
• Knowledge of relevant operating systems would be an advantage.
• Multilingual with languages generally spoken across the area and customer base is necessary.
• Experience in Costing and Warranty within the Automotive industry is advantageous.
• Experience with well known brands in Costing and Warranty within the Automotive industry is advantageous.

Skills and Personal Attributes

• Highly self-motivated, energetic and able to maintain a positive outlook.
• Ethical
• Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
• Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
• A team player
• Reliable
• Results driven and customer orientated