Warehouse Supervisor (Isando)

Hired Recruitment (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm is seeking a Warehouse Supervisor in Johannesburg, responsible for overseeing all warehouse operations, ensuring efficient inventory management and team leadership. The ideal candidate should have a Warehouse and Logistics qualification, strong analytical skills, and prior experience in the warehouse and customer service areas. This role offers opportunities for career development in a dynamic environment.

Qualifications

• Matric qualification.
• Warehouse and Logistics qualification is essential.
• Previous customer service experience is a must.

Responsibilities

• Manage stock and assets in the warehouse.
• Supervise order picking and goods operations.
• Ensure compliance with safety rules.

Skills

Analyses skills

Intermediate proficiency in Ms. Office

Knowledge of warehouse principles

Telephone etiquette

Attention to detail

Education

Matric

Warehouse and Logistics qualification

Computer literacy

Customer service experience

Warehouse and logistics experience

Job description

Overview

Warehouse Supervisor

Reports to (Superior): Draught Manager

Subordinates
1. Warehouse Assistants
2. Warehouse Technicians
3. Warehouse Administrator

Job Purpose: The role will be firstly responsible for supervising the storage, distribution, inventory management and records maintenance in a warehouse. The role is secondly responsible to ensure company's targets and objectives are met to meet customer requirements.

Qualifications & Experience

Qualifications & Experience:

• Matric
• Warehouse and Logistics qualification
• Computer literacy
• Customer service experience
• Warehouse and logistics experience.

Skills & Knowledge

Required:

• Analyses skills
• Intermediate proficiency in Ms. Office
• Knowledge of warehouse principles
• Telephone etiquette
• Attention to detail

Personal Attributes:

• Written Communication - The ability to express ideas clearly in memoranda, reports, letters or other documents with appropriate organisation and structure, correct grammar and language that is adjusted to the audience.
• Verbal Communication - The ability to express ideas effectively in individual or group situations, adjusting language or terminology to the audience.
• Conflict Management - The ability to effectively manage and resolve conflict situations in the workplace.
• Interpersonal Sensitivity - The ability to demonstrate an awareness of how others feel and be empathetic towards their needs and feelings.
• Teamwork - A genuine intention to work cooperatively with others, to be part of a team.
• Business Acumen - Understanding key business issues and external factors impacting the organisation.
• Drive and Commitment - Ability to set and achieve high standards of performance and a bias toward action.
• Tenacity - Ability to persist toward objectives.
• Negotiation - Ability to explore alternatives and reach outcomes with broad support.
• Persuasiveness - Ability to influence others.
• Planning, Organizing & Controlling - Ability to establish courses of action to ensure efficient completion of work.
• Task Structuring - Plans, prioritises and structures own work and manages time.
• Analytical Thinking - Ability to identify relationships and break problems into manageable pieces.
• Judgement - Ability to evaluate information and reason logically.
• Decision Making - Ability to arrive at sound conclusions.
• Implementing Decisions - Follow-through on decisions and responsibility for implementation.
• Adaptability - Maintain effectiveness with change.
• Motivation and Work Ethic - Demonstrates enthusiasm, integrity and fairness.
• Problem Solving & Decision Making - Takes initiative in routine decision-making and problem solving.

Job Specification

Job Specification: The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required.

Responsibilities

• Management of stock and assets in the warehouse.
• Supervise and control order picking, goods in, goods out operations to ensure accuracy with minimum handling and stock damage.
• Supervise counting and identifying of stock.
• Prepare worker schedules and ensure warehousing and distribution workers follow safety rules.
• Ensure internal delivery processes are adhered to support dispatch time windows.
• Ensure that stock is captured onto database.
• Monitor and maintain stock accuracy by ensuring the physical stock is in line with the warehouse management system and ensure all stock movements are recorded to ensure accuracy.
• Ensure stocks are in correct locations.
• Monitor stock levels to highlight minimum and excess levels and prevent stock shortages.
• Attend and resolve customer queries.
• Submit relevant reports as required.
• Minimal stock loss.
• Stock counts done timeously.
• Stock in correct locations.

Asset Movement & Logistics

• Plan and manage logistics, warehouse, transportation and customer services.
• Supervise the movement, distribution and storage of stock.
• Control the flow of incoming and outgoing stock to ensure on-time delivery to customers.
• Keep records of stock quality and quantity, delivery times, transport costs and efficiency.
• Attend and resolve customer queries.
• Submit relevant reports as required.
• Assets moved within SLA branches.

General & Operational

• Inventory Management: Implement and maintain efficient inventory control systems.
• Conduct stock counts and reconcile discrepancies.
• Monitor stock levels and initiate reorder processes as needed.

Asset Management

• Track and manage warehouse assets, ensuring proper utilization.

Team Leadership

• Supervise and lead warehouse staff, providing guidance and support.
• Schedule and coordinate tasks to ensure smooth workflow.

Quality Control

• Implement quality assurance measures for incoming and outgoing goods.
• Ensure compliance with safety standards and regulations.

Documentation & Reporting

• Maintain accurate records of stock movements, transactions, and inventory levels.
• Generate regular reports on stock status and performance metrics.

Process Optimization

• Identify opportunities for process improvement to enhance efficiency.
• Implement best practices for warehouse management.

Communication

• Collaborate with other departments to facilitate effective communication.
• Address and resolve issues related to stock and asset management.

Training & Development

• Provide training for warehouse staff on inventory control procedures.
• Foster a culture of continuous improvement through skill development.

Customer Service

• Coordinate with customer service teams to ensure accurate and timely order fulfillment.
• Address customer inquiries related to stock availability.

Adherence to Policies

• Enforce company policies and procedures related to warehouse operations.
• Ensure compliance with local regulations and safety standards.