Ward Clerk

Healthscope; Newcastle; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A private healthcare provider in Newcastle is seeking a casual Ward Clerk to deliver exceptional customer service and assist in patient administration duties. The role involves greeting patients, preparing files, and collaborating with the healthcare team. Candidates should have experience in healthcare administration, exceptional attention to detail, and the ability to work flexible shifts. Opportunities for growth within the organization are available.

Benefits

Retail discounts

Fitness passport

Professional development opportunities

Qualifications

• Prior experience in Healthcare Medical or Dental Administration in a Patient Facing role.
• Proven Administration and/or Customer service experience with exceptional attention to detail.
• Strong attention to detail and high level customer service skillset.

Responsibilities

• Greet all customers with care and compassion.
• Work collaboratively with the administration team and nursing staff.
• Prepare patient files and coordinate with ward clerks.

Skills

Customer service

Attention to detail

Interpersonal skills

Organizational skills

Education

Diploma or TAFE level qualification in Administration

Tools

MS Office (Outlook, Word, Excel)

Job description

Overview

Casual Ward Clerk roles available

Growth opportunities and exciting varied exposure to our administrative roles

Impact our patients journey with us through your excellent customer service

Gain access to fantastic Healthscope employee benefits retail discounts fitness passport and more!

Are you an administrator with a keen eye for detail and strong customer service skills who is looking for a rewarding role? Newcastle Private Hospital are looking for casual Ward Clerks to join us!

This role will see you working across a variety of functions — whilst predominantly undertaking ward clerk duties you may be assigned to duties in the wider administration setting or within the medical records teams as required.

Shifts are available across a 7-day week with successful candidates needing to have a strong level of availability.

For the right person opportunities await to grow at Healthscope.

Newcastle Private Hospital where doing what you love means more

Come and join our expert team of surgeons specialist doctors dedicated nurses and allied health professionals at Newcastle Private Hospital. We are a 189 bed acute private hospital facility co-located on the John Hunter Campus at Rankin Park. The hospital has 11 theatres including a hybrid theatre and a 15 bed Intensive Care Unit.

We also have a cardiac suite including a cardiac catheter laboratory and a 16 bed Coronary Care Unit. A private maternity suite including 6 birthing suites and a special care baby nursery is available for families in the Newcastle region. Newcastle Private Oncology Centre provides specialty care for individuals and their families / carers undergoing all aspects of cancer treatment and care with both an inpatient unit and day infusion lounge.

Responsibilities

As a Ward Clerk your responsibilities may include :

• Greet all customers with care and compassion so that patients and families feel comfortable during their hospital stay
• Work collaboratively with the wider administration team ward nursing staff and our Nurse Unit Managers
• Preparation of patient files appointment lists and coordination with other ward clerks to obtain ward patient files
• Medical record compilation collation and filing
• Providing clerical support to the clinical team as required
• Liaison with allied health wards persons and other hospital departments when required to facilitate patient treatments discharges or transfers
• Complete other clerical tasks or roles such as data entry switchboard front desk medical records as directed

Essential Criteria

• Prior experience in Healthcare Medical or Dental Administration in a Patient Facing role
• Proven Administration and / or Customer service experience with exceptional attention to detail
• Proven experience handling confidential information or patient files
• Flexible to work a variety of shifts
• Valid Authority to Work in Australia
• NSW Working with Children check for Employment
• High level customer service skillset
• Excellent interpersonal and communication skills
• Highly developed organisational skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment
• Strong attention to detail
• Experience in MS Office (Outlook Word and Excel)
• Works well independently and within a diverse team

Desirable Criteria

• Knowledge of medical terminology
• Experience with WebPAS or a similar patient administration system
• Experience in hospital ward environment will be highly advantageous
• Diploma or TAFE level qualification in Administration Business Management or related discipline (or working towards same)

Other information

Applications close : 30 September 2025

To Apply : Please click on the Apply button to be taken to our online application form.

For any questions please reach out to

More Information : Our commitment to quality and safety for our patients staff and visitors is our highest priority. Applicants will be required to provide a current National Police check WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.

Why Healthscope Come and be the difference in our patients lives.

When you join Healthscope you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia our 42 sites are supported by our central Support Office enabling them to provide an exceptional experience for the communities we care for.

Flexibility to work across one or multiple hospitals across our network.

Continuous professional development education & support provided to encourage growth

We pride ourselves on working with talented passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.

Key Skills

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Employment details

Employment Type : Full Time

Experience : years

Vacancy : 1