Waitron

Pullman Hotels & Resorts; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading hotel chain in Cape Town is seeking a Waitron to provide exceptional dining experiences to guests. Responsibilities include taking orders, delivering food, and maintaining cleanliness of dining areas. Candidates should have a minimum Matric qualification and preferably some experience in the hotel industry. This is a full-time entry-level position that requires a strong commitment to customer service.

Qualifications

• Previous experience in the hotel industry is preferred.
• Knowledge in food and beverage is necessary.
• Entry level position open to new candidates.

Responsibilities

• Deliver exceptional guest experiences through attentive service.
• Maintain cleanliness of tables and service areas.
• Handle orders and coordinate with kitchen staff.

Skills

Customer service

Attention to detail

Knowledge in food and beverage

Education

Minimum Matric (grade 12)

Job description

Why work for Accor?

We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor if you visit Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS Job Description Scope of Position The Waitron is responsible for delivering an exceptional guest experience by preparing the dining area, providing attentive table service, and ensuring timely clearance of tables within various points of sale including the restaurant, bar, patio, breakfast area, or meeting rooms.

This role upholds the service standards and F B concept of the establishment by offering a warm welcome and professional service throughout the guest's dining experience.

Specific Duties, Responsibilities & Key Performance Areas

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.
• Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensuring items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your supervisor or Hotel Management.

Health & Safety

• Actively participate in safe work practices and procedures in the workplace, use equipment safely.
• Fully understand departmental fire, evacuation and emergency procedures.
• Report / record all accidents / incidents on the appropriate workplace register and support injured employee rehabilitation.
• Report any health or safety hazards to your supervisor.
• Wear protective clothing and equipment provided.
• Actively participate in Accor hotel environmental initiatives.
• Report all broken or damaged equipment to a supervisor.

Customer Service

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.
• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively sell and promote hotel facilities and services.

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual.
• Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel / Accor.

Qualifications

• Minimum Matric (grade12)
• Previous experience in the hotel industry
• Knowledge in food and beverage
• Seniority level Entry level
• Employment type Full-time
• Job function Other Industries Hospitality