Waitress - English Speaking

SIHAMCO; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premier hospitality group is seeking a Captain Waitress for their restaurant in Johannesburg. This role involves taking orders, upselling dishes, and providing excellent customer service in a culturally rich environment. Candidates must have experience in fine dining and a passion for African culture. Benefits include competitive salary and career development opportunities.

Benefits

Competitive salary packages

Visa for non-citizens

Accommodation

Transportation Allowance

Career development

Creative work culture

Qualifications

• 1-3 years' experience in fine-dining restaurant.
• Passionate about African culture, eager to learn and embody it.
• Flexible with shifts, including weekends and holidays.

Responsibilities

• Warmly greet guests with enthusiasm.
• Present and promote the menu and specials.
• Upsell premium dishes and drinks.
• Ensure guest satisfaction throughout the meal.
• Handle complaints professionally.

Skills

Excellent communication skills

Outgoing personality

Interpersonal skills

Food and beverage service knowledge

Ability to upsell

Team player

Cultural knowledge of Zulu heritage

Job description

Overview

We are hiring a Waitress at Zama Zulu, our traditional African themed restaurant concept at The Groves. As a Captain Waitress, you will take customer orders, provide detailed knowledge of the menu, make personalized recommendations, and ensure every guest feels the rhythm, warmth, and energy of the Zulu culture. This role combines professional service, salesmanship, and storytelling flair to deliver a unique and memorable dining journey. You're not just waiting tables — you're setting the stage for an unforgettable experience.

Zama Zulu is a dynamic, upscale restaurant focused on delivering exceptional experiences. We are not just a restaurant – we are a celebration of African Zulu culture. You'll be welcoming guests with energy, unique flair, and a bold personality. Your presence, voice, and energy should echo that spirit. Whether it's through a warm smile, storytelling, or helping guests discover new flavors, your job is to turn every visit into a cultural experience.

Responsibilities

• Warmly greet guests with enthusiasm and Zulu-inspired hospitality.
• Present, explain, and promote the menu, including specials, ingredients, preparation methods, and cultural context.
• Proactively upsell premium dishes, chef's specials, signature drinks, and desserts to enhance the guest experience and boost revenue.
• Make confident, thoughtful recommendations based on guest preferences and dietary needs.
• Accurately take food and beverage orders and input them into the POS system.
• Ensure guest satisfaction throughout the meal and anticipate their needs proactively.
• Handle complaints or concerns promptly and professionally, escalating when necessary.
• Embody and express the spirit of the Zulu theme through language, tone, energy, and style of service.
• Maintain full knowledge of all food and beverage offerings, including allergens and dietary options.
• Work closely with kitchen and bar staff to ensure timely and accurate order fulfillment.
• Assist in table setting and resetting according to restaurant standards.
• Maintain a clean and organized service area.
• Uphold hygiene and grooming standards and wear the designated themed uniform with pride.

Qualifications

• Open to South African, Zimbabwean, Malawian, Kenyan nationals.
• 1-3 years' experience in a customer-facing fine-dining restaurant.
• Outgoing, confident, and charismatic personality.
• Excellent communication and interpersonal skills.
• Strong understanding of food and beverage service, with ability to upsell effectively.
• Passionate about African culture, particularly Zulu heritage, or eager to learn and embody it.
• Team player who thrives in a fast-paced, dynamic environment.
• Flexible with shifts, including weekends and holidays.
• Basic POS and order management skills are an advantage.

About The Group

SIHAMCO is a strategic partner operating under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house, and crafted to reflect our commitment to cultural storytelling and operational excellence. Our signature brands include The Groves, Zama Zulu, and more, with a focus on premier experiences across hospitality and entertainment.

Benefits

• Competitive salary packages aligned with market standards and experience.
• Visa (1 year temp) and flights into the country for non-citizens.
• Accommodation.
• Transportation Allowance.
• Career development and internal promotions.
• Creative and collaborative work culture focused on passion, innovation, and detail.
• Exposure to high-end hospitality and entertainment concepts.
• Experience working on premium events within The Groves and Riyadh Season.
• Cultural diversity and a team of professionals from around the world.

Join us and be part of a company redefining hospitality in Saudi Arabia and beyond.