Waitress - English Speaking

SIHAMCO; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A fine-dining restaurant group is looking for a Captain Waitress. The role involves providing exceptional customer service, upselling premium dishes, and ensuring guest satisfaction. Candidates should have 1–3 years’ experience in fine dining, be personable, and possess excellent communication skills. There are benefits like competitive salary, accommodation, and opportunities for career development in a culturally diverse team.

Benefits

Competitive salary packages

Accommodation

Transportation allowance

Career development opportunities

Qualifications

• 1–3 years’ experience in a customer-facing fine-dining restaurant required.
• Open to European nationals only.
• Charismatic and outgoing personality preferred.

Responsibilities

• Greet guests warmly and enthusiastically.
• Present and promote the menu, including specials.
• Proactively upsell dishes and drinks to enhance guest experience.

Skills

Excellent communication skills

Strong interpersonal skills

Confident and outgoing personality

Food and beverage service expertise

Ability to upsell effectively

Tools

POS system knowledge

Job description

Job Summary
We're hiring a Waitress at Little Krazy, a whimsical fine‑dining restaurant. As a Captain Waitress, you will take customer orders, provide detailed knowledge of the menu, make personalized recommendations, and ensure every guest feels the rhythm, warmth, and energy of Saudi hospitality. This role combines professional service, salesmanship, and storytelling flair to deliver a unique and memorable dining journey. You’re not just waiting tables — you’re setting the stage for an unforgettable experience.

Key Responsibilities

• Warmly greet guests with enthusiasm
• Present, explain, and promote the menu, including specials, ingredients, preparation methods, and cultural context.
• Proactively upsell premium dishes, chef’s specials, signature drinks, and desserts to enhance the guest experience and boost revenue.
• Make confident, thoughtful recommendations based on guest preferences and dietary needs.
• Accurately take food and beverage orders and input them into the POS system.
• Ensure guest satisfaction throughout the meal and anticipate their needs proactively.
• Handle complaints or concerns promptly and professionally, escalating when necessary.
• Embody and express the spirit of the theme through language, tone, energy, and style of service.
• Maintain full knowledge of all food and beverage offerings, including allergens and dietary options.
• Work closely with kitchen and bar staff to ensure timely and accurate order fulfillment.
• Assist in table setting and resetting according to restaurant standards.
• Maintain a clean and organized service area.
• Uphold hygiene and grooming standards and wear the designated themed uniform with pride.

Requirements

• Open to European nationals
• 1–3 years’ experience in a customer‑facing fine‑dining restaurant.
• Outgoing, confident, and charismatic personality.
• Excellent communication and interpersonal skills.
• Strong understanding of food and beverage service, with ability to upsell effectively.
• Basic POS and order management skills are an advantage.

About The Group

SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.

Our Signature Brands

All brands under SIHAMCO are homegrown Saudi concepts, fully developed in‑house—from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them—crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences. With over 25 original homegrown brands, SIHAMCO not only sets—but consistently surpasses—global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures include The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem‑In‑I.

Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco, etc., ensuring full legal protection and readiness for global expansion.

Benefits

• Competitive salary packages—aligned with market standards and experience.
• Visa (1-year temporary) & flights into the country for non‑citizens.
• Accommodation.
• Transportation allowance.
• Career development & internal promotions—grow with us across departments and seasons.
• Creative & collaborative work culture—built on passion, innovation, and attention to detail.
• Exposure to high‑end hospitality & entertainment concepts—gain experience in premium F&B and entertainment.
• Experience working on premium events within The Groves, Riyadh Season.
• Cultural diversity—join a team of passionate professionals from around the world.