Waiter

Faircape; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading dining service provider is seeking Waiters to join their teams in Somerset West. The role requires professionalism, efficiency, and excellent customer service skills. Responsibilities include serving food and beverages, maintaining cleanliness, and handling customer complaints. Candidates should have proven experience as a Waiter and ideally some bartending or barista experience. Competitive salary includes additional pay for Sundays and public holidays, plus quarterly bonuses based on performance.

Benefits

Competitive salary

Quarterly bonuses based on performance

Sunday and public holiday pay

Qualifications

• Proven experience as Waiter.
• Bartending and Barista experience advantageous.
• Knowledge of serving etiquette and basic wine knowledge.
• Clear health record, criminal record, and credit record with contactable references.

Responsibilities

• Ensure guests and residents are served with professionalism.
• Changing table linen and ensuring cleanliness.
• Maintain hygiene standards and restock supplies.
• Handle customer complaints and report to the manager.

Skills

Excellent interpersonal and communication skills

Ability to work as part of a team

Proven experience as Waiter

Excellent customer service skills

Job description

Faircape Restaurant and Catering, part of Faircape Life retirement villages, operates in 6 prime locations across the Western Cape, providing dining services to village residents and patients in the onsite healthcare centres.

We are seeking Waiters to join our teams at Heritage Manor and Bridgewater Manors in Somerset West. (Preference will be given to candidates residing closer to the Somerset West area)

The successful candidates will be responsible for ensuring guests and residents are served with professionalism, efficiency and courtesy.

Job duties include, but are not limited to the following

• Changing table linen as required and ensuring dirty or damaged linen is counted and exchanged for clean, usable items.
• Cleaning and refilling cruet and condiment sets.
• Setting tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair.
• Maintain designated areas to meet required hygiene standards
• Have thorough knowledge of all menu items to confidently recommend or explain options to residents.
• Serving food and beverages in accordance with laid-down standards, maintaining a professional and courteous demeanor.
• Practicing excellent customer relations at all times, accommodating resident needs without inconveniencing other guests.
• Handling customer complaints effectively and reporting all complaints to the manager.
• Assisting with daily, weekly and monthly stock audits, reporting variances or breakages to your manager.
• Restock and replenish bar inventory and supplies.
• Ensuring accurate billing of orders and reporting any errors to the manager.
• Maintaining high standards of personal hygiene and grooming.
• Be willing to assist outside of normal working hours with private events as required.

Experience and Knowledge

• Proven experience as Waiter
• Bartending and Barista experience advantageous
• Excellent customer service skills
• Ability to work as part of a team
• Knowledge of serving etiquette and basic wine knowledge

Skills and Attributes

• Excellent interpersonal and communication skills
• Demonstrates a sense of urgency
• Dedicated team player and positive attitude
• Focuses on achieving excellence and maintaining high-quality standards

Specific Requirements

• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references

We offer a competitive salary. The amount offered will be dependent on qualifications, experience, and other market-related factors.

Your total salary will include Sundays – remunerated at time and a half, public holidays – double and quarterly bonuses paid every 3 months. Please note, quarterly bonuses are discretionary and based on individual performance and company performance.

Working hours

You will be required to work 16.25 shifts per month.

Normal working days are Mondays to Sundays from 07h00 to 19h00, according to the roster.

Please note:

Your application will only be considered should you complete the following

1. The one way online interview – the link will automatically be sent once you submit your online application. The interview may be done at your own convenience and will be reviewed by the team.
2. Written references are compulsory and applications submitted without these will not be considered.

Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.