Waiter

Tsebo Solutions Group; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading workplace management solutions provider in Gauteng is seeking a dedicated Waiter to join their team. The successful candidate will be responsible for providing excellent customer service, managing dining areas, and ensuring a positive guest experience. Ideal applicants should have experience in a similar role and, ideally, a culinary qualification. This position offers flexible working hours in a vibrant environment.

Qualifications

• Years of experience in a similar role.

Responsibilities

• Offer recommendations to guests on meal and drink items.
• Monitor that plates, cutlery and glassware are clean and polished.
• Control dining areas and ensure cleanliness.
• Assist clients with special needs.
• Welcome guests in a friendly manner.
• Organise menus based on various factors.
• Ensure all waiters provide excellent customer service.
• Process payments.
• Control menu pricing.
• Oversee billing procedures.
• Ensure correct table settings.
• Build meaningful relationships with guests.
• Evaluate customer satisfaction.

Skills

Excellent interpersonal skills

Ability to remain calm and professional with difficult customers

Coordination to carry plates or trays without dropping anything

Trustworthy and reliable

Endurance to walk and stand for long hours

Flexible work hours

Good personal hygiene

Education

Culinary qualification

Job description

About Us

We are recruiting for a Waiter to join our team.

The successful candidate will be responsible for primarily taking care of the guests who require your service and to do so in a competent and consistent manner, whilst giving your guests the best possible service. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity.

We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more.

Developing our people – the heart of Tsebo – is the foundation of our purpose.

The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.

DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Offer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.
• Monitor that plates, cutlery and glassware are clean, polished and in good condition.
• Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.
• Assist clients with special needs following relevant guidelines and special standards.
• Recognise their needs and accurately respond to them if needed.
• Welcome guests in a friendly manner in a certain place.
• Organise menus taking into account the nature and style of the establishment, client feedback, cost and the seasonality of ingredients.
• Ensure all waiters are providing excellent customer service in accordance to company policy.
• Process payments such as cash, credit cards and debit cards.
• Control the menu in order to ensure that prices are correct and up-to-date.
• Oversee that the billing procedure after a service is handled correctly.
• Control table settings in order to ensure a correct table setup, including cutlery and glassware.
• Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
• Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

Skills and Competencies

Endurance to walk and stand for long hours.

Flexible work hours.

Ability to remain calm and professional with difficult customers.

Excellent interpersonal skills.

Coordination to carry plates or trays without dropping anything.

Trustworthy and reliable.

Have good personal hygiene.

Qualifications

• Years experience in a similar role.
• Culinary qualification would be advantageous.