Waiter

Pepperclub Hotel; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A prestigious hotel in Cape Town seeks a professional Waiter/Waitress to deliver exceptional guest service in a vibrant dining environment. Candidates must have at least 2 years of experience in a luxury hotel or fine dining and strong communication skills. A passion for hospitality and knowledge of local attractions are advantageous.

Qualifications

• Minimum 2 years’ experience in a luxury hotel or fine dining.
• Ability to work calmly under pressure in a fast-paced environment.
• Knowledge of Cape Town and surrounding areas is advantageous.

Responsibilities

• Deliver superior, friendly, and personalised guest service.
• Greet guests, take accurate orders, and communicate details to the kitchen.
• Maintain compliance with health, hygiene, and safety standards.

Skills

Excellent English communication skills

Interpersonal skills

Passion for hospitality

Detail-oriented

Tools

Point of Sale (POS) systems

Job description

The Waiter/Waitress at Pepperclub Hotel is professional, attentive, and friendly, with a solid knowledge of food, wine, and service standards. This role requires constant interaction with guests to ensure they have a memorable, personalised dining experience across our restaurants, bar, and events. The Waiter/Waitress represents Pepperclub’s purpose of creating memorable guest experiences and embodies our RAISE values – Responsibility, Accountability, Integrity, Service, and Excellence.

Main Duties & Responsibilities

• Deliver superior, friendly, and personalised guest service at all times.
• Demonstrate thorough knowledge of food, beverages, and menu offerings.
• Greet guests, take accurate orders, and communicate details clearly to the kitchen and bar.
• Assess guest preferences and make informed recommendations.
• Confidently up-sell and suggest additional menu items to enhance guest experience.
• Provide guidance to guests on hotel dining options, activities, and Cape Town attractions.
• Prepare and maintain clean, well-set tables and service areas.
• Ensure checks, payments, and billing are handled accurately.
• Assist with stock control, requisitions, and inventory management as needed.
• Maintain compliance with health, hygiene, and safety standards.
• Participate in daily briefings to stay updated on menu changes, specials, and reservations.
• Actively contribute to teamwork, a positive service culture, and smooth departmental operations.

Requirements, Qualifications & Expectations

• Excellent English communication skills (written and verbal); additional languages advantageous.
• Strong interpersonal skills with a warm, guest-focused personality.
• A passion for hospitality and serving people.
• Minimum 2 years’ waitering or bartending experience in a luxury hotel, fine dining, or upmarket restaurant/bar environment.
• Experience with Point of Sale (POS) systems and basic stock/inventory control.
• Ability to work calmly under pressure in a fast-paced environment.
• Professional appearance and grooming in line with hotel standards.
• Flexible availability for shifts, weekends, evenings, and public holidays.
• Reliable, diligent, and detail-oriented with proven commitment to service excellence.
• Knowledge of Cape Town and surrounding areas is advantageous.
• International or luxury property experience beneficial.