VSAT Field Service Representative South Africa

Global Satcoms; Durban; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading global field service engineering company in Durban seeks a VSAT Field Service Representative to provide technical support, installations, repairs, and troubleshooting for VSAT systems. Candidates should have experience in RF and IP components, possess necessary certifications, and be fluent in English. Flexible working arrangements with competitive pay are offered.

Benefits

Remote and flexible working days

Access to the Global Satcoms Academy

Competitive task-based pay

Qualifications

• Experience with VSAT platforms, iDirect, Comtech, Newtec.
• Certifications for Offshore traveling when needed.
• Fluent in English; knowledge of additional languages is a plus.

Responsibilities

• Provide onsite technical support for installations and repairs.
• Complete maintenance and site survey reports.
• Interpret technical documents to resolve customer issues.
• Analyze corrective actions to ensure system functionality.

Skills

Troubleshooting RF and IP components

Installation and configuration of communication equipment

Technical drawing interpretation

Operating spectrum analyzers

Knowledge of satellite communication systems

Tools

Spectrum Analyser

Multimeters

Data testers

Job description

The VSAT Field Service Representative ( Consultant Or Call-out Engineer) is responsible for providing onsite technical support to our projects via the installations, repair, and maintenance of terrestrial systems and satellite earth stations / VSAT / ESV terminals in both fixed and stabilized environments at our customer locations operating in South Africa / surrounding Countries.

Tasks

• Installation, configuration, testing, and troubleshooting communication equipment including satellite modems, transceivers, BUC’s, LNB’s, Fixed and Stabilised antennas (SeaTel, Kingsat, Sailor, KVH, Orbit, Intellian), and out-of-band management.
• Interpret technical drawings, service orders, circuit diagrams, part lists, and schematics to effectively understand and troubleshoot customer issues.
• Understand / Manipulate test equipment and tools required to diagnose VSAT systems including but not limited to; spectrum analyzers, multimeters, data testers, hand tools, etc.
• Complete detailed written corrective maintenance, site survey, and preventative maintenance reports that are clear and grammatically correct in English upon completion of service activity.
• Troubleshoot RF and IP components of maritime VSAT / ESV systems using specialized software and test equipment.
• Interpret troubleshooting results and determine the best course of action to restore operability in the least time possible and most cost-effective manner.
• Analyze the results of corrective actions to ensure systems, components and services are working satisfactorily.
• Maintain the proper up-to-date documents in order to travel on short notice.
• Meet all HSE requirements and certifications to perform job duties.
• Other duties as assigned.

Requirements

• Possess all required certifications for Offshore traveling as needed.
• Experience working on VSAT platforms, iDirect, Comtech, Newtec..etc.
• Experience installing and troubleshooting both fixed and maritime VSAT / ESV systems (knowledge of Cobham and Intellian products preferred).
• The English language is required, and any other Asian local languages are plus.
• Have access to a Spectrum Analyser and Test Equipment as needed.

Benefits

Remote and flexible working Days ( Call Out)

Have access to the Global Satcoms Academy

Very good pay ( Task based and Daily rate)

Global Satcoms is a leading global field service engineering company specializing in VSAT technologies. Our expertise lies in serving VSAT service providers and teleport operators, with a primary focus on the oil & gas and maritime industries.

With a strong presence in multiple countries worldwide, we bring reliable and efficient satellite communication solutions to our esteemed customers. From installation and maintenance to troubleshooting, our team of skilled professionals ensures seamless connectivity and uninterrupted operations for our clients.