VP of Customer Platforms

Kerridge Commercial Systems; Johannesburg; Hybrid; USD 150,000 - 250,000; Full time

Job summary

A leading company in trading and business management solutions seeks a VP of Customer Platforms to guide their digital transformation strategy. You'll lead with a focus on technology and AI, enhancing customer experiences and driving efficiency. Join during an exciting phase of growth as we foster innovation and collaboration across our global teams.

Qualifications

• 5+ years in a similar role in a B2B SaaS company.
• Proven leadership in digital transformation projects.
• Strong understanding of customer processes and technology.

Responsibilities

• Develop a digital strategy that integrates AI into services.
• Lead the implementation of customer platforms strategy.
• Drive digital innovation and promote cultural change.

Skills

Digital Transformation

Leadership

Innovation

Customer Experience

Strategic Thinking

Problem Solving

Tools

Hubspot

Salesforce

ServiceNow CSM

Job description

At Klipboardwe've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP / SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple : to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

As VP of customer platforms, you will provide leadership and direction across our entire Customer Platforms Eco-System, shaping and executing an amazing transformation agenda, with AI the heart of every business process, taking Klipboard into the next stage of it's growth journey. You will be tenacious in leading a culture of Digital 1st, you will have led at scale, a customer platforms strategy, built / led a highly performing engineering function and business engagement across an Enterprise business and C-level leadership team. A strong leader, resilient with credibility and expertise to build and run this amazing function.

This is an incredible opportunity for the right person to deliver transformational value for Klipboard.

Key Responsibilities :

• Develop a clear and compelling digital strategy for our future growth agenda, where AI is at the heart of the way we execute with technology and deliver services to our customers and colleagues
• Build, inspire, encourage and lead the Strategy of the Customer Platforms function to successfully deliver key objectives.
• Drive digital innovation and serve as a change agent throughout our business, with an Automation 1st mindset, driving efficiency, increasing customer sentiment
• Be an evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down
• Lead the implementation of the digital strategy, working with cross-functional leaders, transitioning to an automated, highly efficient & self-service way of working for our customer and colleagues
• Be a thought leader to Identify new tools / techniques that will support and enhance the experience for our customers and colleagues
• Work with leaders across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels
• Drive through decision-making at Executive / Director level; including risk management, business partner engagement, financial control, presentations at Director and Executive level, negotiations, and transition planning.
• Own the Customer platforms / Customer experience planning and delivery cycle, including a unified approach to risk management, objective setting and budget management, backlog prioritisation.
• Own M&A integration across the Eco-System, Klipboard are an acquisitive company, and you will need to have had experience integrated acquired business’s, into a defined systems architecture

Skills, Knowledge and Experience :

• 5+ years of experience in a similar role within a b2b SaaS company
• Proven leadership of successful digital transformation project implementation within a b2b SaaS company
• Know what it is to deliver amazing customer experiences through use of technology, understanding of core business Customer processes and their associated technical solutions
• An innovative and disruptive mindset, constantly looking forward, experience of bringing ideas to life – bringing Generative AI into daily business operations
• Experience in managing and leading an enterprise engineering function
• Proven skills for influencing and collaborating with CxO leaders
• Exceptional leader with a proven ability to set clear direction and drive potentially complex and challenging plans through to successful conclusion, and who leads by example
• Strategic and imaginative thinker able to translate ideas in systematic and achievable plans
• Experience of effective budgetary control for significant budgets >
• A pragmatic approach to problem-solving whilst retaining a strategic view
• Excellent technical awareness and business acumen, across Customer platforms landscape - Sales & Marketing Technology - Hubspot / Salesforce / CPQ, Customer Success (i.e ServiceNow CSM), Telephony, Global Customer Data management

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and / or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies : Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position / s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes

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