VP, Healthcare Operations & Transformation

Abc Worldwide; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading BPO company in Cape Town is seeking an experienced Senior VP to oversee operations, ensuring client satisfaction and seamless service delivery. The ideal candidate will have at least 10 years of experience in the BPO industry, particularly in managing healthcare operations and large contact centers. Excellent communication and people management skills are essential for success in this role.

Qualifications

• Minimum 10 years of experience within the BPO industry in senior VP position.
• Experience of managing Healthcare Operation.
• Experience managing large contact centers.

Responsibilities

• Ensure seamless transition and flawless service delivery.
• Ensure client satisfaction on all SLAs and given parameters.
• Provide assistance for development of strategies for business development.

Skills

People management

Client relationship management

Decisions making

Analytical skills

Excellent communication skills

Education

Graduate in any field

Post graduate is preferable

Job description

A leading BPO company in Cape Town is seeking an experienced Senior VP to oversee operations, ensuring client satisfaction and seamless service delivery. The ideal candidate will have at least 10 years of experience in the BPO industry, particularly in managing healthcare operations and large contact centers. Excellent communication and people management skills are essential for success in this role.