VoIP Support Engineer - Tier 1 (24/7)

Outsource-X South Africa; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A telecommunications support firm in Somerset West is looking for a technical support specialist to provide Tier 1 assistance for VoIP systems. Key responsibilities include troubleshooting issues, maintaining communication with clients, and collaborating with teams. Candidates should have at least 3 years of customer service experience, strong VoIP knowledge, and proficiency in Linux. This is a permanent position requiring rotating shifts.

Qualifications

• Minimum of 3 years in customer service or call center, preferably in Telecom/IT.
• Strong knowledge of network architecture and VoIP technologies.
• Proficient in Linux CLI and troubleshooting databases.

Responsibilities

• Provide Tier 1 technical support for VoIP systems.
• Troubleshoot platform and network performance issues.
• Maintain clear communication with customers regarding issue status.

Skills

Customer service experience

Knowledge of VoIP technologies

Linux CLI proficiency

Networking understanding

Tools

IP phones

ATA adapters

Softphones

Job description

A telecommunications support firm in Somerset West is looking for a technical support specialist to provide Tier 1 assistance for VoIP systems. Key responsibilities include troubleshooting issues, maintaining communication with clients, and collaborating with teams. Candidates should have at least 3 years of customer service experience, strong VoIP knowledge, and proficiency in Linux. This is a permanent position requiring rotating shifts.