Visa Application Officer

CAPAGO International; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading outsourcing service provider in Cape Town is seeking an experienced Visa Application Officer. This role involves welcoming visa applicants, processing applications, and managing payments in a busy environment. Candidates should have strong customer service skills, be fluent in English, and preferably have a tertiary qualification. The position is on a temporary contract basis. Join a dynamic team committed to excellent client service.

Qualifications

• 2-6 years experience in a similar position.
• Fluent in written and spoken English.
• Previous customer service experience.

Responsibilities

• Welcoming visa applicants in the center.
• Processing visa applications.
• Collecting payments from applicants.
• Managing biometric collection.
• Handling back office tasks for visa applications.
• Performing tasks assigned by management.

Skills

Excellent customer service skills

Excellent typing skills

Proficiency in MS Office

Problem solving abilities

Ability to handle pressure

Teamwork and team spirit

Education

Matric or equivalent

Tertiary qualification

Job description

NOTE BEFORE APPLYING

• This position is based in Cape Town - South Africa ;
• Temporary contract offered 3 - 6 months (no freelance contract or expatriation) ;
• Local contract offered (no freelance contract or expatriation) ;
• 2-6 years experience in a similar position ;
• Fluent in written and spoken English mandatory ;

WHO ARE WE ?

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications.

We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.

As part of our development, we are looking to strengthen our Operations Department and are looking for an experienced Visa Application Officer looking for new challenges within a dynamic and human focused company.

Responsibilities

• Welcoming all visa applicants in the operated visa application center (reception) ;
• Process the visa application of the applicants (front office) ;
• Collect payments from the applicants (Payment counter) ;
• Manage the biometric collection of visa applicants (biometry) ;
• Manage all back office tasks to finalize the visa application of our applicants (back office) ;
• Manage all other tasks given by the management.

Skills

• Excellent customer service skills ;
• Excellent typing skills ;
• Proficiency in MS Office ;
• Good with emails, problem solving and effective decision making ;
• Ability to handle pressure ;
• Energetic, proactive, versatile, commitment to team work and team spirit.

Diploma And Experience

• Matric or equivalent ;
• Tertiary qualification is an added advantage ;
• Previous customer service experience as a customer service consultant.
• Speaking French is an added advantage.