Visa Application Officer

CAPAGO International; Sandton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading outsourcing service provider in Johannesburg is seeking a Visa Application Officer to join their Operations department. The role requires excellent customer service skills and proficiency in MS Office, with responsibilities including welcoming visa applicants, processing applications, and managing biometric collections. Candidates must be fluent in English, with up to 2 years of relevant experience. Tertiary education is preferred, and knowledge of French is a plus. This is a temporary contract with a starting date in April 2025.

Qualifications

• Fluent in written and spoken English mandatory.
• Maximum 2 years of experience in a similar position.

Responsibilities

• Welcoming all visa applicants in the operated visa application center.
• Process the visa applications of the applicants.
• Collect payments from the applicants.
• Manage the biometric collection of visa applicants.
• Manage all back office tasks to finalize the visa applications.

Skills

Excellent customer service skills

Excellent typing skills

Proficiency in MS Office

Problem solving

Effective decision making

Education

Matric or equivalent

Tertiary qualification

Job description

TO KNOW BEFORE APPLYING

• This position is based in Johannesburg - South Africa
• 3 months temporary contract offered (no freelance contract or expatriation)
• Maximum 2 years of experience in a similar position especially in customer service
• Fluent in written and spoken English mandatory
• Fluent in French could be an advantage
• Start date: April 2025

WHO ARE WE ?

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications.

We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.

As part of our development, we are looking to strengthen our Operations department and are looking for a Visa Application Officer, who is a dedicated and customer-focused individual to join our team.

Responsibilities

• Welcoming all visa applicants in the operated visa application center
• Process the visa application of the applicants (front office)
• Collect payments from the applicants (payment counter)
• Manage the biometric collection of visa applicants (biometry)
• Manage all back office tasks to finalize the visa application of our applicants (back office)
• Manage all other tasks given by the management

Required Skills

• Excellent customer service skills
• Excellent typing skills
• Proficiency in MS Office
• Good with emails , problem solving and effective decision making
• Ability to handle pressure
• Energetic, proactive, versatile, commitment to team work and team spirit
• Motivation, communication, engagement in team work

Diplomas And Experience

• Matric or equivalent
• Tertiary qualification is an added advantage
• Previous customer service experience as a Customer Service Consultant (6 months minimum)
• Speaking French is a plus