Visa Application Officer

CAPAGO International; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A French outsourcing service provider is seeking a Visa Application Officer in Cape Town. This role involves welcoming visa applicants, processing applications, managing payments, biometric collection, and other back office tasks. Candidates must have strong customer service skills and fluency in English is mandatory. A matric or equivalent is required, and previous customer service experience is preferred. This position offers local contracts without expatriation.

Qualifications

• Fluent in written and spoken English is mandatory.
• Previous customer service experience as a customer service consultant.
• Matric or equivalent; tertiary qualification is an added advantage.

Responsibilities

• Welcoming all visa applicants in the operated visa application center.
• Process the visa application of the applicants (front office).
• Collect payments from the applicants (Payment counter).
• Manage the biometric collection of visa applicants (biometry).
• Manage all back office tasks to finalize the visa application of our applicants (back office).
• Manage all other tasks given by the management.

Job description

TO KNOW BEFORE APPLYING

• This position is based in Cape Town - South Africa.
• Local contract offered (no freelance contract or expatriation).
• Maximum 2 years experience in a similar position.
• Fluent in written and spoken English mandatory.

WHO ARE WE?

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications. We currently operate in 10 countries and welcome more than 250,000 visa applicants each year.

VAO at Capago – Objectives

The mission of a Visa Application Officer is to realize all tasks required for the represented consulate(s) to process visa applications. According to the department where he/she will be assigned, the Visa Application Officer will have to welcome clients, collect and capture their data with all information related to them. The visa application officer is the face of Capago. All applicants that he/she is handling must be treated by using the best practices of customer service.

Responsibilities

• Welcoming all visa applicants in the operated visa application center.
• Process the visa application of the applicants (front office).
• Collect payments from the applicants (Payment counter).
• Manage the biometric collection of visa applicants (biometry).
• Manage all back office tasks to finalize the visa application of our applicants (back office).
• Manage all other tasks given by the management.

Skills

• Excellent customer service skills.
• Excellent typing skills.
• Proficiency in MS Office.
• Good with emails, problem solving and effective decision making.
• Ability to handle pressure.
• Energetic, proactive, versatile, commitment to team work and team spirit.

Diploma And Experience

• Matric or equivalent.
• Tertiary qualification is an added advantage.
• Previous customer service experience as a customer service consultant.