Virtual Skincare Specialist

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Placements24 is seeking a Virtual Skincare Specialist to join their fully remote team serving clients in Welkom and beyond. You will deliver personalized skincare consultations and product recommendations through digital platforms, acting as a trusted advisor with evidence-based guidance.

The role emphasizes empathetic communication, detailed client records, and ongoing support to foster loyalty, with continuous training on new products and skincare advancements.

Qualifications

• Minimum of 3 years of professional experience in esthetics or dermatology.
• Comprehensive knowledge of skin physiology and common skin conditions.
• Ability to provide clear, empathetic advice through digital channels.
• Proficiency with video conferencing, CRM systems, and online communication tools.
• Passion for skincare and proactive problem-solving.

Responsibilities

• Provide detailed, one-on-one virtual consultations to assess skin concerns, types, and goals.
• Develop personalized skincare regimens and recommend appropriate products based on client needs and scientific understanding.
• Educate clients on product usage, ingredient benefits, and effective skincare routines via video calls, chat, and email.
• Address client inquiries regarding product efficacy, application, and potential skin reactions with clear and informed responses.
• Maintain detailed client records and track progress, ensuring follow-up and ongoing support to foster client loyalty and satisfaction.

Skills

Esthetics

Dermatology

Skincare knowledge

Digital communication

Video conferencing

CRM systems

Online communication tools

Tools

Video conferencing software

CRM systems

Online communication tools

Job description

About the Role

Our client is actively seeking a highly knowledgeable and empathetic Virtual Skincare Specialist to join their fully remote team serving clients in Welkom and beyond. This role is crucial for delivering personalized skincare consultations and product recommendations through digital platforms. You will act as a trusted advisor, guiding clients through their skincare journeys with expert advice, tailored solutions, and exceptional online support. This position is ideal for a skincare professional passionate about leveraging technology to deliver outstanding personalized care and contribute to a positive online brand presence, all within a flexible and supportive remote work setting.

Key Responsibilities

• Provide detailed, one-on-one virtual consultations to assess individual skin concerns, types, and goals.
• Develop personalized skincare regimens and recommend appropriate products based on client needs and scientific understanding.
• Educate clients on product usage, ingredient benefits, and effective skincare routines via video calls, chat, and email.
• Address client inquiries regarding product efficacy, application, and potential skin reactions with clear and informed responses.
• Maintain detailed client records and track progress, ensuring follow-up and ongoing support to foster client loyalty and satisfaction.

Requirements

• Minimum of 3 years of professional experience in esthetics, dermatology, or a related skincare field.
• Comprehensive knowledge of skin physiology, common skin conditions, and effective treatment approaches.
• Demonstrated ability to provide clear, concise, and empathetic advice through digital communication channels.
• Proficiency with video conferencing software, CRM systems, and online communication tools.
• A passion for skincare, a commitment to client education, and a proactive approach to problem-solving.

Benefits

• Competitive annual salary plus potential for performance-based bonuses.
• Fully remote work arrangement, offering significant flexibility and autonomy.
• Access to continuous training on new products, technologies, and skincare advancements.
• Opportunity to impact clients' well-being through expert personalized care.
• A supportive and collaborative virtual team environment committed to excellence in client service.