Virtual Sales Administrators for Law Practice (Fully Remote – US-Based Client)

Unbottleneck™; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A U.S.-based Law Practice support firm is seeking a Virtual Sales Administrator located in South Africa. The ideal candidate should be fluent in English, possess strong communication skills, and be comfortable managing high call volumes. Responsibilities include answering calls, scheduling appointments, and providing administrative support. This remote role requires reliable internet access and the availability to work during U.S. business hours.

Qualifications

• Must be fluent in English, with clear professional communication.
• Previous experience in customer service or reception is a plus.
• Ability to stay organized and manage multiple tasks and calls.

Responsibilities

• Answer incoming calls and schedule appointments.
• Respond to client inquiries and assist with concerns.
• Gather detailed information from callers.

Skills

Fluency in English

Customer service experience

Excellent communication skills

Tech-savvy

Organizational skills

Job description

We are seeking Virtual Sales Administrators located in South Africa to support a U.S.-based Law Practice. Prior experience in the legal field is preferred but not required. Candidates must be fluent in English, confident in communicating professionally, and comfortable handling a high volume of inbound calls.

As the first point of contact, you will play a key role in creating a positive experience for clients. Your focus is to ensure every caller feels comfortable, guided, and well-informed. In this role, you will handle a variety of receptionist and administrative tasks.

Key Responsibilities

• Answer incoming calls, schedule appointments, redirect calls, or take detailed messages.
• Respond to client inquiries and assist with concerns or complaints.
• Gather and record the required information from callers.
• Prepare and manage outgoing mail.
• Organize, sort, and forward emails.
• Update and maintain records and files.
• Provide general administrative and clerical support.

What We\'re Looking For

• Fluency in English, with clear, professional communication.
• Previous experience in customer service, reception, call center, administration, or client-facing roles (legal experience is a plus, but not required).
• Excellent communication and interpersonal skills, with the ability to remain calm and professional in sensitive situations.
• Comfortable gathering detailed information and delivering accurate messages.
• Tech-savvy and familiar with common online platforms, virtual collaboration tools, and email communication.
• Ability to stay organized and manage multiple calls and tasks at once.
• Professional, adaptable, and solutions-focused.
• Reliable, self-motivated, and able to work independently in a remote work environment.

Other requirements

• Reliable high-speed internet (minimum 75–100 Mbps)
• Own laptop or desktop computer
• External monitor
• Quality headset with built-in microphone
• Sufficient backup power for outages (UPS or inverter)
• Ability to work Monday–Friday during U.S. business hours