Virtual Personal Injury Intake Specialist

Kyle Peiter, Pllc; Gauteng; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A legal firm is seeking a Virtual Personal Injury Intake Specialist to respond to client inquiries and evaluate potential cases. Responsibilities include information gathering, case assessment, and lead conversion. The ideal candidate should possess excellent communication and organizational skills, demonstrating empathy and professionalism. This full-time role offers the opportunity to work remotely with entry-level requirements.

Qualifications

• Excellent verbal and written communication skills.
• Ability to engage and persuade clients effectively.
• Strong organizational skills to manage multiple cases.

Responsibilities

• Collect and document detailed information from clients.
• Assess potential cases and collaborate with legal team.
• Input client information into case management system.
• Follow up with clients and explain legal processes.
• Convert leads and maintain rapport with clients.
• Assist with scheduling and provide administrative support.

Skills

Communication Skills

Persuasion & Negotiation

Organizational Skills

Interpersonal Skills

Analytical Skills

Technical Proficiency

Time Management

Tools

Case Management Software

Microsoft Office Suite

Job description

Virtual Personal Injury Intake Specialist

Respond to incoming inquiries from potential clients via phone, message, and form submission.

Conduct initial consultations to gather information about the client's case and evaluate its potential.

Responsibilities

• Information Gathering: Collect and document detailed information about the client’s injury, accident, and related circumstances.
• Case Evaluation: Assess the validity and strength of potential cases based on provided information and firm criteria, and collaborate with legal team members to determine whether the case should be pursued further.
• Data Entry & Documentation: Accurately input client information and case details into the firm’s case management system, maintaining organized records and ensuring completeness.
• Client Communication: Follow up with clients to obtain additional information or provide updates on case status; explain the legal process and firm procedures to new clients.
• Lead Conversion: Persuade qualified prospects to sign agreements or contracts with the firm, developing and maintaining rapport with potential clients.
• Administrative Support: Assist with scheduling appointments and coordinating meetings between clients and attorneys, and provide general administrative support to the legal team as needed.

Key Skills & Qualifications

• Communication Skills: Excellent verbal and written communication, active listening, ability to explain concepts clearly.
• Persuasion & Negotiation: Engage potential clients, overcome objections, convert leads.
• Organizational Skills: Manage multiple cases simultaneously, maintain attention to detail, proficiency in documentation and data entry.
• Interpersonal Skills: Empathy, professionalism, discretion with sensitive information.
• Analytical Skills: Evaluate case information, determine suitability for legal action, problem-solving.
• Technical Proficiency: Familiarity with case management software, Microsoft Office Suite, other office applications.
• Time Management: Prioritize tasks, handle high volume of prospects and interactions.

Employment Details

Job Type: Full-time

Work Location: Remote

Seniority Level: Entry level