Virtual Assistant for E-commerce Services

Mashreq Bank; South Africa; Remote; ZAR 120 000 - 180 000; Full time

Job summary

A dynamic e-commerce company is seeking a highly organized Virtual Assistant for E-commerce Services to support their online retail operations. The role involves managing product listings, handling customer inquiries, and assisting in digital marketing campaigns. Candidates should possess strong knowledge of e-commerce platforms and have excellent communication skills. The position offers flexible working hours and the opportunity for professional development.

Benefits

Competitive salary with performance-based incentives

Work-from-home flexibility

Continuous training and professional development opportunities

Paid leave and other company benefits

Qualifications

• Proven experience as a Virtual Assistant, preferably in an e-commerce environment.
• Minimum 1–2 years of experience as a Virtual Assistant or E-commerce Assistant.

Responsibilities

• Manage and update product listings on e-commerce platforms.
• Handle customer inquiries, feedback, and complaints professionally.
• Prepare sales reports and analyze performance metrics.

Skills

Strong knowledge of e-commerce platforms

Excellent written and verbal communication skills

Proficiency in Microsoft Office Suite

Strong organizational skills

Ability to multitask

Basic knowledge of SEO

Education

Bachelor's degree in Business Administration or related field

Tools

Amazon Seller Central

Shopify

WooCommerce

Google Workspace

Job description

Job Summary

The Elite Job is seeking a highly organized and proactive Virtual Assistant for E-commerce Services to support our growing online retail operations. This remote position requires a detail-oriented professional who can manage multiple tasks efficiently and provide top-notch virtual assistance to help streamline e-commerce activities. The ideal candidate will have a strong understanding of online marketplaces, customer service, and digital tools to ensure smooth business operations and exceptional customer experiences.

Key Responsibilities

• Manage and update product listings on e-commerce platforms such as Amazon, eBay, Shopify, and Etsy.

• Monitor inventory levels, process orders, and ensure timely delivery coordination.

• Handle customer inquiries, feedback, and complaints via email or chat in a professional manner.

• Conduct product research to identify trends, pricing, and competitive opportunities.

• Assist in managing social media accounts and digital marketing campaigns.

• Prepare sales reports, analyze performance metrics, and suggest improvement strategies.

• Coordinate with suppliers and logistics partners for order fulfillment.

• Maintain accurate records and databases for products, vendors, and customers.

• Support the management team with daily administrative and operational tasks.

Required Skills and Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

• Proven experience as a Virtual Assistant, preferably in an e-commerce environment.

• Strong knowledge of e-commerce platforms (Amazon Seller Central, Shopify, WooCommerce, etc.).

• Excellent written and verbal communication skills in English.

• Proficient in Microsoft Office Suite, Google Workspace, and data management tools.

• Basic knowledge of SEO, online advertising, and product optimization.

• Strong organizational skills with the ability to multitask and meet deadlines.

• Reliable internet connection and a suitable remote work setup.

Experience

• Minimum 1–2 years of experience as a Virtual Assistant or E-commerce Assistant.

• Experience in handling customer service, product uploads, and digital coordination.

Working Hours

• Flexible remote working hours based on project requirements.

• Full-time or part-time options available.

• Occasional weekend or evening work may be required during peak seasons.

Knowledge, Skills, and Abilities

• In-depth understanding of online sales strategies and marketplace dynamics.

• Ability to work independently with minimal supervision.

• Strong analytical and problem-solving abilities.

• Exceptional attention to detail and accuracy in data handling.

• High level of professionalism, confidentiality, and time management.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility.

• Continuous training and professional development opportunities.

• Opportunity to work with a dynamic global team.

• Paid leave and other company benefits.

Why Join The Elite Job?

At The Elite Job, we value innovation, flexibility, and growth. You will be part of a supportive and talented remote team that thrives on collaboration and continuous improvement. We offer a culture of trust, inclusivity, and professional development where your contributions truly make a difference in shaping the success of our e-commerce business.

How to Apply

Interested candidates should send their updated resume along with a short cover letter explaining their e-commerce experience and why they are the ideal fit for this role.
Apply directly through our official website or email your application to uswith the subject line Application – Virtual Assistant for E-commerce Services.