Virtual Assistant

179E7983-4Fea-4682-B032-8Daf9461E279; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A virtual assistant service company is seeking a General Virtual Assistant to provide operational support to a busy moving company. The ideal candidate should have 1-2 years of experience in a similar role, particularly in logistics or customer service. Key responsibilities include managing schedules, updating CRM data, and customer communication, with a focus on maintaining organization and efficiency. This is a full-time role requiring availability during U.S. business hours.

Qualifications

• At least 1–2 years of experience as a Virtual Assistant, preferably for a moving, logistics, or service-based business.
• Strong English communication skills (written and spoken).
• Highly organized, detail-oriented, and capable of managing multiple tasks at once.

Responsibilities

• Manage and update booking details, work orders, and job notes in SmartMoving.
• Communicate with customers via email, phone, and chat for scheduling and customer service.
• Support dispatch operations by verifying job details and ensuring schedule accuracy.

Skills

Excellent communication

CRM management (SmartMoving preferred)

Scheduling

Data entry

Customer support

Multitasking

Tools

SmartMoving

HubSpot

Jobber

Google Workspace

Job description

Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients.

We value innovation, efficiency, and a commitment to excellence.

Join us and be part of a dynamic team that empowers businesses to thrive.

About the Role

We are seeking a General Virtual Assistant to provide administrative and operational support to a busy moving company.

The ideal candidate has prior experience supporting U.S.-based service businesses, especially within logistics, dispatch, or customer service settings.

You’ll help keep day-to-day operations organized — managing schedules, updating CRM data, assisting with customer communications, and coordinating with the operations team.

Key Responsibilities

• Manage and update booking details, work orders, and job notes in SmartMoving (or similar CRM systems)
• Communicate with customers via email, phone, and chat for scheduling, confirmations, customer service concerns and follow-ups
• Support dispatch operations — verifying job details, mover assignments, and ensuring schedule accuracy
• Track leads, quotes, and client communications
• Assist with administrative tasks such as invoice tracking, data entry, and report generation
• Coordinate with the internal team to resolve client inquiries and update progress logs
• Maintain a professional and friendly tone with customers and team members

Qualifications

• At least 1–2 years of experience as a Virtual Assistant, preferably for a moving, logistics, or service-based business
• Strong English communication skills (written and spoken)
• Experience using CRMs such as SmartMoving, HubSpot, Jobber, or similar tools
• Highly organized, detail-oriented, and capable of managing multiple tasks at once
• Proficient in Google Workspace (Sheets, Docs, Calendar) and general admin tools
• Reliable internet connection and professional home setup
• Experience: 2+ years in customer service and administrative support for service-based or moving companies

Skills

• Excellent communication, CRM management (SmartMoving preferred), scheduling, data entry, customer support, and multitasking.

Availability

Full-time, U.S. business hours (night shift PH time).