VIP Remote IT Support Technician

HR Genie; Roodepoort; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A tech support service provider in Roodepoort seeks a Services Technician to deliver end-user support, both onsite and remotely. Responsibilities include troubleshooting incidents, ticket management, and engaging with clients. Candidates should have at least 3 years of desktop support experience and knowledge of Microsoft Intune and 365. Flexibility and effective communication are essential for this role.

Qualifications

• 3+ years of desktop support experience required.
• Valid driver's license is necessary.
• Willingness to travel extensively, including overnight stays.

Responsibilities

• Provide remote support to end users.
• Troubleshoot software and hardware incidents.
• Respond to and resolve incidents within SLA.

Skills

Desktop support experience

Communication skills

Problem-solving

Flexibility

Education

Matric and a relevant qualification

Tools

Microsoft Intune

Microsoft Endpoint Configuration Manager

Microsoft 365

Dell desktops

Job description

A tech support service provider in Roodepoort seeks a Services Technician to deliver end-user support, both onsite and remotely. Responsibilities include troubleshooting incidents, ticket management, and engaging with clients. Candidates should have at least 3 years of desktop support experience and knowledge of Microsoft Intune and 365. Flexibility and effective communication are essential for this role.