Vehicle Hiring

Oceanic Wolf Enterprises; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established car rental service provider in Gauteng is looking for an Operations & Customer Service Associate. This role involves assisting customers with rental inquiries, ensuring documentation for vehicles is accurate, and maintaining a high level of client interaction. The ideal candidate has 2 to 4 years of relevant experience, knowledge of the South African car rental market, and a valid driver's license. The position offers opportunities to develop customer service and sales skills in a dynamic environment.

Qualifications

• 2–4 years' experience in car rental, travel, hospitality, or customer service.
• Knowledge of South African car rental market and regulations.
• Valid South African driver's license is mandatory.

Responsibilities

• Assist customers with vehicle rental inquiries and reservations.
• Conduct vehicle inspections and ensure paperwork accuracy.
• Maintain professional client interaction and handle complaints.

Skills

Customer service skills

Communication skills

Multitasking ability

Sales orientation

Computer literacy

Problem-solving attitude

Tools

MS Office

CRM tools

Rental software

Job description

Company Description

Oceanic Wolf Enterprises provides specialized services and advice in various fields, Human Resource Consulting, Sales and Marketing. Our team of experts ensures tailored solutions to meet unique client needs. We are committed to delivering exceptional service and expertise to help our clients achieve their business goals.

Job Description: Operations & Customer Service

Welcome and assist customers with vehicle rental inquiries, reservations, and rental processing. Conduct pre‑rental and post‑rental vehicle inspections, ensuring documentation accuracy. Ensure timely delivery, collection and turnaround of vehicles for clients. Maintain professional client interaction in line with company standards. Handle client complaints and escalate unresolved issues to the Reporting Manager. Promote additional services (insurance packages, GPS, chauffeur drive).

Compliance & Reporting

Follow company SOPs, brand guidelines and South African legal/compliance requirements. Support in preparing daily / weekly reports on rentals, revenue and fleet utilization. Ensure adherence to insurance and accident‑reporting protocols.

Skills & Competencies

Strong customer service and communication skills. Ability to multitask in a fast‑paced environment. Basic knowledge of fleet/vehicle operations and rental management systems. Sales orientation with negotiation and upselling skills. Good computer literacy (MS Office, CRM tools, rental software). Problem‑solving attitude with attention to detail.

Qualifications & Experience

2–4 years' experience in car rental, travel, hospitality, customer service. Knowledge of South African car rental market and driving regulations. Valid South African driver's license (mandatory). Experience in dealing with corporate and international customers.