Vehicle Buyer

Bluespec Holdings; Polokwane; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading automotive services company located in Polokwane is seeking individuals committed to achieving profit targets and providing world-class customer service. Responsibilities include client engagement, adherence to company protocols, and maintaining documentation accuracy. Candidates should have a passion for customer relations and be able to act with professionalism.

Responsibilities

• Contribute to the achievement of profit targets.
• Ensure world class customer service at all customer interfaces.
• Adhere to all company policies and procedures.

Job description

Key performance area :

1. Contribute to the achievement of profit targets.

Follow up with client when deal is accepted, negotiate on pricing

Ensure understanding of the latest market trends to assist in pricing of vehicles

Ensure appointments are made

Continuously follow up with dealers, sales, and dealer agents to ensure that lead is actioned.

Stay up to date with vehicle brands in the market, and prices on vehicles available in the market.

Ensure leads on Weelee online portal can purchase vehicles then send to Online or Auction teams

2. Ensure world class customer service at all customer interfaces.

Build customer interest in the service and products offered and provide a personalised customer service of the highest level.

Ensure that clients are dealt with in an empathetic, professional, and respectful way.

Ensure appointments are made and vehicles are evaluated and negotiate for the best prices.

Effective, efficient, and timeous communication via email / phone.

Creating a new feedback procedure for clients or improving upon the existing model.

Respond to clients within company standard TAT (24 hours) on all platforms.

Ad-hoc functions such as processing customer accounts, filing documents.

3. Adhere to all company policies and procedures.

Ensure that all processes are followed, and documentation is in accordance with Company Policies.

Accuracy of documentation is critical and not negotiable.

Complying with any and all reasonable instructions and requests from Management.

Report any deviations and suspicious activities to management immediately.