Vehicle Buyer

Bluespec Holdings; Mbombela; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading vehicle service provider in Mbombela seeks a motivated individual to contribute to achieving profit targets, ensure excellent customer service, and adhere to company policies. This role requires effective communication with clients, negotiation skills for pricing, and a commitment to documenting processes accurately. Ideal candidates will thrive in a fast-paced environment, fostering positive interactions with customers.

Qualifications

• Ability to negotiate pricing with clients effectively.
• Strong understanding of customer service principles.
• Proficient communication skills via email and phone.
• Attention to detail for documentation accuracy.

Responsibilities

• Contribute to profit targets through client follow-ups.
• Build customer interest and provide world-class service.
• Adhere to company policies and ensure documentation compliance.

Job description

Key performance area

• 1. Contribute to the achievement of profit targets.
  • Follow up with client when deal is accepted, negotiate on pricing.
  • Ensure understanding of the latest market trends to assist in pricing of vehicles.
  • Ensure appointments are made. Continuously follow up with dealers, sales, and dealer agents to ensure that lead is actioned.
  • Stay up to date with vehicle brands in the market, and prices on vehicles available in the market.
  • Ensure leads on Weelee online portal can purchase vehicles then send to Online or Auction teams.
• 2. Ensure world class customer service at all customer interfaces.
  • Build customer interest in the service and products offered and provide a personalised customer service of the highest level.
  • Ensure that clients are dealt with in an empathetic, professional, and respectful way.
  • Ensure appointments are made and vehicles are evaluated and negotiate for the best prices.
  • Effective, efficient, and timeous communication via email / phone.
  • Creating a new feedback procedure for clients or improving upon the existing model.
  • Respond to clients within company standard TAT (24 hours) on all platforms.
  • Ad-hoc functions such as processing customer accounts, filing documents.
• 3. Adhere to all company policies and procedures.
  • Ensure that all processes are followed, and documentation is in accordance with Company Policies.
  • Accuracy of documentation is critical and not negotiable.
  • Complying with any and all reasonable instructions and requests from Management.
  • Report any deviations and suspicious activities to management immediately.