UX Researcher I

RELX; Cape Town; Remote; ZAR 350,000 - 500,000; Full time

Job summary

A global information provider is searching for a UX Researcher to leverage research methods in driving user insights. The ideal candidate will have expertise in qualitative and quantitative analysis. Responsibilities include organizing research efforts, collaborating with teams, and understanding user needs through direct observation and data analysis. This position offers competitive benefits and promotes a balanced work/life environment, encouraging flexible hours to enhance productivity.

Benefits

Medical Aid

Retirement Plan

Modern family benefits

Study Leave

Qualifications

• Experience in UX Research or related field.
• Familiarity with remote, unmoderated, and moderated research.
• B2B or professional services background.

Responsibilities

• Organise and execute UX research.
• Collaborate with stakeholders to align research with business objectives.
• Synthesize data into actionable insights.

Skills

UX Research Methods

Qualitative Analysis

Quantitative Analysis

Usability Testing

Interviews

Surveys

Tools

Qualtrics

SurveyMonkey

Job description

Overview

Are you keen to develop your UX Research career?

Do you enjoy innovating through technology?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

We\'re looking for a UX Researcher with a strong foundation of core research methods and growing skills in both qualitative and quantitative analysis. You\'ll partner with cross-functional teams to uncover valuable insights, co-lead problem exploration, and contribute to workshops and strategic initiatives. Candidates should be able to identify and apply research frameworks, navigate basic research operations and are familiar with tools like Qualtrics, SurveyMonkey or similar, and bring a drive to grow while contributing to inclusive, impactful user research.

Responsibilities

• Developing the ability to organise and execute research
• Working with stakeholders to understand research questions ensures that the research is aligned with business needs and objectives.
• Exploring data from analytics packages, customer insight or other sources to understand context of research work
• Combine different types of data into coherent findings and make recommendations
• Observing users and formulating relevant use cases helps in ensuring that the product design meets user expectations and requirements.
• Using data to focus research efforts and confirm key metrics to drive strategic decisions.

Requirements

• Experience in UX Research or early career candidates with good placement experience in human factors
• Have experience working with a subset of UX research methods, such as usability testing, interviews, surveys, card sorting, workshops, and more
• Have a demonstrable understanding of the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
• Have B2B or professional services background

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

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