Ux Researcher I

Remitly; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading technology company in Cape Town is seeking a UX Researcher to enhance their research capabilities. The ideal candidate will assist in developing and executing research, employing methods like usability testing and interviews, while collaborating with stakeholders. This position offers flexible working hours and various employee benefits, focusing on the growth and well-being of its team members.

Benefits

Medical Aid

Retirement Plan

Flexible working hours

Study Leave

Modern family benefits

Qualifications

• Experience in UX Research or good placement experience in human factors.
• Understanding of usability testing, interviews, surveys, and workshops.
• Experience in different research contexts (remote/in-person).
• B2B or professional services background.

Responsibilities

• Organise and execute research aligned with business needs.
• Explore data from analytics to contextualise research.
• Combine different data types into coherent findings.
• Observe users to formulate relevant use cases.
• Use data to focus research efforts.

Skills

Experience in UX Research

Usability testing

Interviews

Surveys

Workshops

Tools

Qualtrics

SurveyMonkey

Job description

Are you keen to develop your UX Research career?

Do you enjoy innovating through technology?

About our TeamLexisNexis Legal & Professional, which serves customers in more than countries with 11, employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.About the RoleWe’re looking for a UX Researcher with a strong foundation of core research methods and growing skills in both qualitative and quantitative analysis.

You’ll partner with cross-functional teams to uncover valuable insights, co‑lead problem exploration, and contribute to workshops and strategic.

Candidates should be able to identify and apply research frameworks, navigate basic research operations and are familiar with tools like Qualtrics, SurveyMonkey or similar, and bring a drive to grow while contributing to inclusive, impactful user research.

Responsibilities

• Developing the ability to organise and execute research
• Working with stakeholders to understand research questions ensures that the research is aligned with business needs and objectives.
• Exploring data from analytics packages, customer insight or other sources to understand context of research work
• Combine different types of data into coherent findings and make recommendations
• Observing users and formulating relevant use cases helps in ensuring that the product design meets user expectations and requirements.
• Using data to focus research efforts and confirm key metrics to drive strategic decisions.

Requirements

• Experience in UX Research or early career candidates with good placement experience in human factors
• Have experience working with a subset of UX research methods, such as usability testing, interviews, surveys, card sorting, workshops, and more
• Have a demonstrable understanding of the nuances of researching in different contexts (remote / in person / unmoderated / moderated).
• Have B2B or professional services background

Benefits

We offer an appealing working prospect for our people.

With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working for YouWe know that your well‑being and happiness are key to a long and successful career.

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave
• Working Pattern: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world.

As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. We are committed to providing a fair and accessible hiring process.

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