UX Researcher I

LexisNexis; Cape Town; Hybrid; ZAR 400,000 - 600,000; Full time

Job summary

A leading global information provider is seeking a talented UX Researcher in Cape Town to enhance their user research capabilities. The ideal candidate will possess strong UX research skills, a background in both qualitative and quantitative analysis, and be adept with tools like Qualtrics and SurveyMonkey. This role promotes a work/life balance with flexible working hours and comprehensive benefits including medical aid and a retirement plan.

Benefits

Medical Aid

Retirement Plan

Study Leave

Wellbeing initiatives

Qualifications

• Ability to organise and execute research projects.
• Understanding of UX research methods like usability testing and surveys.
• Experience in both remote and in-person research contexts.

Responsibilities

• Develop and execute UX research plans.
• Align research questions with business needs.
• Analyze data from various sources to present findings.
• Combine different data types into coherent research insights.

Skills

UX Research

Qualitative analysis

Quantitative analysis

Usability testing

Interviews

Surveys

Education

Experience in UX Research or good placement experience in human factors

Tools

Qualtrics

SurveyMonkey

Job description

Overview

Are you keen to develop your UX Research career?

Do you enjoy innovating through technology?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

We\'re looking for a UX Researcher with a strong foundation of core research methods and growing skills in both qualitative and quantitative analysis. You\'ll partner with cross-functional teams to uncover valuable insights, co-lead problem exploration, and contribute to workshops and strategic initiatives. Candidates should be able to identify and apply research frameworks, navigate basic research operations and are familiar with tools like Qualtrics, SurveyMonkey or similar, and bring a drive to grow while contributing to inclusive, impactful user research.

Responsibilities

• Developing the ability to organise and execute research
• Working with stakeholders to understand research questions ensures that the research is aligned with business needs and objectives.
• Exploring data from analytics packages, customer insight or other sources to understand context of research work
• Combine different types of data into coherent findings and make recommendations
• Observing users and formulating relevant use cases helps in ensuring that the product design meets user expectations and requirements.
• Using data to focus research efforts and confirm key metrics to drive strategic decisions.

Requirements

• Experience in UX Research or early career candidates with good placement experience in human factors
• Have experience working with a subset of UX research methods, such as usability testing, interviews, surveys, card sorting, workshops, and more
• Have a demonstrable understanding of the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
• Have B2B or professional services background

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

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