Ux Researcher I

Mygwork - Lgbtq+ Business Community; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading inclusive employer in Cape Town is seeking a UX Researcher to drive research projects and gather insights. The ideal candidate will have experience in UX research and be comfortable with various research methods. This position offers flexible working hours and a strong focus on work-life balance, as well as a comprehensive benefits package.

Benefits

Medical aid and retirement plan

Flexible working hours

Wellbeing initiatives

Qualifications

• Experience in UX research or strong grounding in human factors.
• Experience with usability testing, interviews, and surveys.
• Understanding of remote and in-person research contexts.

Responsibilities

• Organize and execute research projects.
• Align research questions with business needs.
• Combine diverse data types into coherent findings.

Skills

UX research

Usability testing

Qualitative analysis

Quantitative analysis

Human factors

Tools

Qualtrics

SurveyMonkey

Job description

UX Researcher I at myGwork - LGBTQ+ Business Community This role is part of LexisNexis Legal & Professional®, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About The Role We’re looking for a UX Researcher with a strong foundation of core research methods and growing skills in both qualitative and quantitative analysis.

You will partner with cross-functional teams to uncover valuable insights, co‑lead problem exploration, and contribute to workshops and strategy.

Candidate should be able to identify and apply research frameworks, navigate basic research operations, and be familiar with tools like Qualtrics or SurveyMonkey, while contributing to inclusive, impactful user research.

Responsibilities

• Organize and execute research projects.
• Work with stakeholders to align research questions with business needs and objectives.
• Explore data from analytics packages, customer insights, or other sources to understand research context.
• Combine diverse data types into coherent findings and make actionable recommendations.
• Observe users and formulate relevant use cases to ensure product design meets user expectations.
• Use data to focus research efforts and confirm key metrics that drive strategic decisions.

Requirements

• Experience in UX research, or early career candidates with strong grounding in human factors.
• Experience with usability testing, interviews, surveys, card sorting, workshops and related methods.
• Demonstrable understanding of researching in different contexts (remote, in‑person, unmoderated, moderated).
• Background in B2B or professional services.

Benefits and Working Pattern

• Work‑Life Balance & Benefits medical aid and retirement plan including risk benefits (disability, critical illness, life cover & funeral cover), modern family benefits, adoption and surrogacy study leave. We promote a healthy work/life balance across the organization.
• With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we support your immediate responsibilities and long‑term goals.
• Working pattern: Flexible hours – flex the times when you work to fit everything and work when you are most productive.

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity and improve decision‑making.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.