UX Designer

Ignition Group; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading design consultancy in Durban is seeking a UX Designer to enhance user experiences through comprehensive research and innovative design. The successful candidate will conduct user studies, create prototypes, and design intuitive interfaces. A Bachelor's degree in design or a related field is required along with a solid understanding of user-centered design principles. This role offers the opportunity to collaborate with cross-functional teams in a dynamic work environment.

Qualifications

• Experience conducting user research using various methodologies.
• Proficiency in designing intuitive user flows and navigation structures.
• Strong understanding of visual design principles and design systems.

Responsibilities

• Conduct user research and analyze data to identify user needs.
• Translate research insights into wireframes and prototypes.
• Apply visual design principles to create appealing interfaces.
• Collaborate with product teams to enhance user experience.

Skills

User research

Wireframing

Usability testing

Visual design

Collaboration

Education

Bachelor's degree in design or related field

Job description

User Research & Analysis

• Plan and conduct user research using methods such as interviews, surveys, contextual inquiries, and usability testing.
• Analyse qualitative and quantitative data to uncover user needs, pain points, and behavioural patterns.
• Develop user personas, scenarios, and journey maps to inform design decisions.
• Stay informed about industry trends, competitor products, and emerging technologies.
• Conduct research within regulated environments (e.g., financial, telco), ensuring user experience aligns with compliance and security standards.
• Map omni-channel experiences across products, platforms, and partner ecosystems

Experience Design & Prototyping

• Translate research insights and business goals into wireframes, mock-ups and interactive prototypes that drive measurable outcomes.
• Design intuitive user flows and navigation structures that support task completion and engagement.
• Create and maintain design documentation including interaction specifications and annotated wireframes.
• Iterate designs based on stakeholder feedback, usability testing, and performance metrics.
• Design seamless cross-product journeys that integrate payments, identity, and connectivity services.
• Collaborate with product and engineering to simplify complex financial or telco processes into intuitive digital experiences.

Visual Design & Systems

• Apply visual design principles to ensure clarity, consistency, and aesthetic appeal across interfaces.
• Contribute to and maintain design systems, style guides, and component libraries.
• Ensure designs are responsive and optimized for various devices and screen sizes.
• Collaborate with engineering to ensure design fidelity in implementation.
• Ensure visual and interaction design align with relevant brand, compliance, and accessibility guidelines.

Collaboration & Delivery

• Ensure compliance with accessibility standards (e.g., WCAG) and inclusive design practices.
• Conduct heuristic evaluations and usability audits to identify areas for improvement.
• Advocate for user-centered design principles throughout the product lifecycle.
• Monitor user journey performance through analytics and feedback loops, identifying opportunities for optimisation.
• Collaborate with Data and Product teams to run experiments and measure the impact of UX changes.
• Partner with compliance, risk, and data teams to balance usability with regulatory and security requirements.
• Support product managers with UX input into discovery, prioritization, and go-to-market planning.

Documentation & Governance

• Maintain organised records of research findings, design iterations and decision logs.
• Contribute to UX governance by documenting best practices and design guidelines.
• Participate in design reviews and contribute to continuous improvement of UX processes.