Utilities Supervisor

Bidvestfacilitiesmanagement; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A utility management company in Gauteng is seeking a qualified individual to engage effectively with Utility Service Providers, ensuring timely query resolutions and managing account processes. Applicants should have substantial experience in utilities and a strong proficiency in MS Office. This role emphasizes stakeholder management, problem-solving abilities, and effective communication skills.

Qualifications

• 3-4 years' experience in a utility's environment, preferably with municipalities.
• Valid SA driver's license.
• Continuous self-development.

Responsibilities

• Manage relations with utility service providers.
• Handle query and dispute resolutions efficiently.
• Open and close utility accounts as required.

Skills

Stakeholder relations management

Utility query resolution

Account reconciliation

Project management

Problem solving

Communication skills

Education

Matric (Senior Certificate)

Finance or Project Management qualification

Tools

MS Office (Outlook, Word, Excel)

Job description

ROLE PURPOSE

Responsible for effective engagement with Utility Service Providers to ensure efficient query and dispute resolutions, timeous opening and termination of utility accounts. Sourcing key information from Utility Service Providers and other key stakeholders and disseminating it to rest of the Business.

MAIN OUTPUTS

• Key stakeholder relations management.
• Utility query and dispute resolutions.
• Opening & closing of utility accounts.
• Spearheading the process of payments & recovering of deposits and credits, where necessary.
• Account Reconciliation & Query resolution.
• Coordinating and management of meter readings.
• Maintain progress tracker, supplier and client activity reports and other related documents.
• Professional liaison with internal departments, clients & external bodies.
• Task & Performance Management
• Training & Development

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• Finance, Facilities or Project Management qualification or studying towards (advantageous)
• Valid SA driver’s license
• 3-4 years’ experience in a utility’s environment, preferably municipal environment / interacting with Utility Service Providers (Municipalities/ Eskom and landlords)
• Continuous Self Development
• Computer literacy with sufficient knowledge of MS Office software. (Specifically, MS Outlook, MS Word and strong MS Excel)

FUNDAMENTAL COMPETENCIES

• Personal impact/ persuasiveness
• Organized
• Stress tolerance
• Accuracy
• Energetic/ Driver/ Self-starter/Perseverance
• Initiative / Proactivity
• Result orientated/Accountability
• Delegation
• Conflict Management
• Decision Making
• Planning ability
• Problem solving
• Customer / Client Focus
• Analytical
• Relationship building
• Listening
• Team player
• Email & Telephone Etiquette
• Oral & Written Communication